onshoring
Contact Centers of America on Onshoring and Social Media
March 21 by CCW Digital EditorJoe Jacoboni, Founder and President of Contact Centers of America, sits down with CMIQ at the 6th Annual Call Center Summit in Orlando to discuss the onshoring business and why companies such as CCA...
Bringing Contact Centers Back Onshore
March 16 by CCW Digital EditorDavid Kennedy, VP of Sales for BabytoBee, talks to CMIQ at the 6th annual Call Center Summit in Orlando. BabytoBee, an Inuvo Company, is a maternity markets web publication that provides content, an...
VOC TV: CRM from an Editor's Perspective
October 13 by CCW Digital Editor1to1Media and Customer Strategist Journal editorial director Ginger Conlon sits down with CMIQ's editor Gina Scanlon to discuss the challenges and changes the customer management industry faces, inc...
Home-Based Agents and the Virtual Call Center
October 05 by Gina ScanlonChris Carrington talks with CMIQ about the training and hiring process for home-based agents, as well as the difficulties in conveying a sense of realistic culture in order to find a common dialect...
Gulf Bank's Winning Ingredients
September 30 by Gina ScanlonRuss Sandlin, Executive Manager at Gulf Bank in Kuwait, spends some time with CMIQ to discuss Gulf Bank's success through technology, fitting your budget and concentrating on training. Gulf Bank was...
CFI Group's Sheri Teodoru on Onshoring and Contact Center Satisfaction
September 29 by CCW Digital EditorSheri Teodoru, CEO of CFI Group, discusses onshoring trends, working with the government, the Contact Center Satisfaction Index, and women in leadership at the 11th Annual Call Center Week in Las Ve...
The Rising Power of the Global Call Center Industry
September 20 by Gina ScanlonAlton Martin, CEO of Spot Consulting and member of Call Center Planet, speaks with CMIQ Editor Gina Scanlon about the tremendous value and potential of the global call center industry, as well as in...
Hiring Gen Y-ers, Innovation and Bringing Call Center Jobs Home With Joe Jacoboni
February 26 by Blake LandauJoseph Jacoboni of Contact Centers of America wowed the audience at the 5th Annual Call Center Summit in Orlando, Florida, and took some time to chat with Customer Management IQ. In this podcast he...
Tim Searcy, CEO of the ATA, Addresses the Latin American Call Center Industry
February 24 by Blake LandauTo be successful, you can’t just think locally; you have to think internationally. The Latin American countries on the radar of the ATA and call centers everywhere include the Dominican Republ...
What is the Business Case for Bringing Jobs Back to the U.S. and Creating Greater Profitability?
September 22 by CCW Digital EditorIn this keynote presentation Joseph Jacoboni of Contact Centers of America discusses the importance of "onshoring." The onshoring of call centers is an important and lucrative investment. Offshor...
Bringing Call Centers Home: The Business Case for Onshoring
July 13 by Joe JacoboniThe call center industry has transformed and evolved over the last decade, away from the focus on customer service and customer satisfaction, to bottom line revenue and outsourced services. Not surp...
Bringing Call Centers Home: The Business Case for Onshoring
July 08 by Blake LandauIn this podcast, Joseph Jacoboni of Contact Centers of America discusses the importance of "onshoring." The onshoring of call centers is an important and lucrative investment. Offshored and outso...