Oracle
Improving Customer Service Experiences through Business Intelligence and Employee Satisfaction
May 04 by Jeremy WhyteCustomer Feedback Is Critical Today’s customer is offered a variety of ways to provide feedback regarding the customer experience with products or services. Leading companies use this customer input...
Turning Data into Profit: Using the Customer Experience to Drive Improvement and Growth at Oracle
February 17 by Jeremy WhyteIt is well documented that optimizing customer loyalty has a direct and positive impact on a company’s financial performance and strategy. Increasing customer loyalty through improved customer experie...