Overstock
A Marriage of Convenience: Marketing and Customer Care Team Up at Overstock.com
December 17 by CCW Digital EditorMarketing and customer care don’t talk to each other! This is the rallying cry of so many of you in both marketing and the call center. But one company—Overstock.com--has done the imposs...
Getting to the Top: A Look at Overstock.com's Methodologies
July 09 by CCW Digital EditorMarketing and customer care don’t talk to each other! This is the rallying cry of so many of you in both marketing and the call center. But one company—Overstock.com—has done the i...