Philadelphia
When It Comes To The Customer Journey, This Year’s Super Bowl Commercials Prove That Customers Want Someone–Or Something–They Can Relate To
February 13 by Wandy Felicita OrtizCustomers want a customized journey that feels personal to them, and that journey doesn't just begin when they log onto a website or make a phone call. It starts well beforehand, and for some customer...
Leveraging Partnerships with the Private Sector to Improve Operations
January 31 by CCW Digital EditorRosetta Carrington Lue, Deputy Managing Director of Philadelphia's 311 Call Center, discusses how collaborating with the private sector when working in a government-oriented call center environment...
Tips from 311's Frontlines
November 19 by CCW Digital EditorExecutive Director of 311NYC's call center, Joseph Morrisroe, and 311 City of Philadelphia's Deputy Director, Rosetta Carrington Lue, speaks with CMIQ Editor Gina Scanlon at the International Contac...