recession
Severance: To Pay, Or Not To Pay. How A Looming Recession Could Impact Employee Retention In The Contact Center
March 31 by Wandy Felicita OrtizFor those working in the customer contact space, the confusion surrounding hiring, firing, resigning, layoffs, pay and severance is palpable.
#3 THE WAGE GAP "REGRESSION" (?) AND THE POST-COVID RECESSION | Grace Gilbert | Thirsty Thursday
October 07 by Grace GilbertThis is Thirsty Thursday: a CCWomen podcast. Today, we're looking at how major crises affect women in the workplace.
Special Report: Recession Proof Your Business With Customer Contact Excellence
September 30 by Brian CantorWith a recession looming, many customers will curtail their spending and willingness to try new brands. They will also expect the brands they do support to...
How to Compete in Tough Times
January 21 by CCW Digital EditorIn this episode of Voice of the Customer TV, Barry Berman, Hofstra University business professor and Director of Hofstra's Executive MBA program, talks to Call Center IQ editor Gina Scanlon about hi...
The Modern Consumer and the 'Spend Shift' Movement
October 21 by Gina ScanlonJohn Gerzema, Chief President of Brand Asset Consulting, and co-author of new book Spend Shift: How the Post-Crisis Values Revolution is Changing the Way We Buy, Sell, and Live speaks with Customer...
Call Center Survival Tips: A Mockcast with Greg Levin
September 07 by Gina ScanlonCRM strategist, musician and satirical blogger Greg Levin offers up some bizarre tips on how to survive in a cell center during the recession, including yoga sessions, a change in menu and and a 'li...
Does A Slow Growth Economy Affect Service Levels?
May 11 by Peter GurneySeveral months ago a friend sent me an article with the headline, "Providing good service is the key to surviving the down economy." I have seen similar headlines in articles, blog postings and o...
Winning True Customer Loyalty and Trust in a Recession: A Conversation with Expert Shaun Smith
August 31 by Shaun SmithWould you believe it if someone told you that in over 50 percent of cases, lack of trust was the primary reason a customer decides not to buy? According to customer experience expert Shaun Smith the...
A Return to Optimism
July 06 by From the HRIQ Editorial StaffEveryone is in shock. After many years of uninterrupted business growth, we are experiencing a deep recession.Senior executives, smart as they are, are panicked. With minimum or no experience in manag...
Six Rules to Maintain Profitability During a Recession
May 18 by Graham HillLet The Value Equation Guide You Through The Recession We are probably entering into a prolonged recession. Some even talk of a new depression. Many companies have responded with knee-jerk cutbac...
Winning Customer Loyalty in an Economic Crisis
April 27 by Shaun SmithIt is true that customers buy less in an economic recession. But the fact is that they still buy—customers are just choosy about where they spend their money. So the question is, why don&rsquo...
Nascent Netflix: Growth During An Economic Slowdown
March 05 by Blake LandauNetflix figured out early on that convenience, selection and value were the key ingredients for a recipe for success. Today, as most companies are struggling to pay the bills, Netflix recently boast...