salesforce
How To Do Remote Customer Experience Management
May 04 by CCW DigitalThis takes, yes, an engaging and motivating attitude from managers. But it also takes knowledge. The best leaders have great attitudes and ideas, but they also understand the day to day operations of...
Special Report: Field Service Management
April 29 by CCW DigitalFeaturing executive interviews with insights and analysis from industry leaders, in this report you’ll learn...
What's Wrong With My Chatbot?
February 25 by CCW DigitalMore than 71% of consumers are open to using bot technology. Yet, only 9% of customers trust chatbots to solve meaningful issues. Why? (Featuring a sneak peek of our latest report)
Special Report: Omnichannel Chatbots
February 25 by CCW Digital5 solutions and strategies to implement more intelligent chatbot technologies, and the most common mistakes.
Experts Respond to Salesforce' Acquisition of Social Media Monitoring Firm
April 08 by Customer Management IQSalesforce – a company offering cloud-based computing solutions for customer relationship management issues – recently announced an agreement to acquire Radian6. Radian6 is a leading pro...
Not Just Chatter: Salesforce's EVP of CRM Gets Down to Business
March 31 by Gina ScanlonAs one of the leaders of the exciting and innovative cloud computing company, Alex Dayon, EVP of Salesforce's CRM program, discusses how Salesforce attempts to stay ahead of the curve, and what metr...
CMIQ Weekly Review: Salesforce and the Pros and Cons of Cloud Computing
March 08 by Gina ScanlonAfter attending the Salesforce Cloud Force 2011 event in NYC, I’ve become thoroughly convinced of the power of cloud computing. Not that I don’t have my concerns. With over 5,000 atten...
Staying a Step Ahead of Tweets, Status Updates & Message Boards
December 13 by CCW Digital EditorThe following panel on social media was conducted at the 1st annual International Contact Center and Expo in Miami. Guests include Kate Fitzgerald, VP of Enterprise Sales for Salesforce, Sara Satche...
Social Business Metrics and the Dangers of Misinformation
April 22 by Blake LandauThere are big dangers of social media misinformation says Doug Richards, Social Business Evangelist. We've been complacent for too long ignoring the seachange occuring around us. Richards of Centriq...
Clara Shih Suits Up Sales and Marketing For The Facebook Era
November 03 by Blake LandauIf you ask social CRM expert Clara Shih about reactions by most companies to the topic of social media, she would tell you "it still very early." Shih founded Faceforce.com (the business application...
Clara Shih Suits Up Sales and Marketing for the Facebook Era
October 27 by Clara ShihIf you ask social CRM expert Clara Shih about reactions by most companies to the topic of social media, she would tell you "it's still very early." Shih founded faceforce (the business application o...
The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff
April 18 by Book ReviewThe ‘90s were about the World Wide Web of information and the power of linking web pages. Today it’s about the World Wide Web of people and the power of the social graph. Online social net...