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An In-Depth Look at the Future Needs of the Autonomous Customer
March 30 by From the CMIQ Editorial DeskJorge Blanco, U.S. Contact Center leader at Avaya, discusses a new study recently released with CMIQ's editor, which takes an in-depth look at understanding the trends, thoughts and needs of The Aut...
AT&T: to Infinity and Beyond
February 08 by CCW Digital EditorAT&T's Businesss Marketing Vice President John Cushman talks to Call Center IQ live at IQPC's 6th Annual Call Center Week Summit in Orlando Florida about taking social media to the next step, how AT...