social
Supporting Customers As You Transition Into The Digital Space
February 17 by Ray WeissEverything's going digital. That means you probably are too. Here are a few tips to support your customers as you bring them along for the ride.
Do Not Fear the Social Customer Experience...Unless
June 20 by CCW Digital EditorFor all the talk about the rise of social media as a marketing and customer service tool, one can only imagine how much more significant the explosion would have been had C-level and stakeholder fea...
Companies, It Turns Out, Have NOT Really "Gone Social"
January 30 by Brian CantorWhen no one hears a tree fall in the middle of the forest, it is fair to wonder whether the tree actually fell. So when companies establish presences on Twitter and Facebook but then fail to inter...
Beyond the Hype: Can Mobile & Social CRM Really Transform the Customer Experience?
November 08 by CCW Digital EditorAre you involved in shaping your organization's mobile commerce strategies? Bring your B2C success to B2B at the 3rd Mobile Commerce Conference - details here! Let’s face it--within custome...
Why You Need a Social Business Customer-Care Strategy
July 13 by John MooreIn any given week I review various statistics focused on social media usage, trying to better understand how quickly people are adopting these tools into their everyday lives. The reality is that ad...
Operationalizing Social Media Within Your Organization: An Interview with Art Hall
April 28 by Blake LandauSocial media should cut operating costs in your contact center. If it’s not something is wrong. It’s likely that you are one of the many executive fed misinformation by one of the self-p...
The Unintended Consequences of Social Media Part 1
March 24 by Art HallThe impact and opportunities of social media for companies is undeniable. Social media can be integrated as part of a company’s channel strategy, specifically the call center strategy, to prom...