6 Ways To Make Contact Center Metrics Great Again

brian
Posted: 09/27/2016

Regardless of whether you’re tempted by Donald Trump’s ambition to “Make America Great Again,” you are probably hoping to make contact center metrics great again!

Yes, they represent valuable benchmarking devices, but metrics are not meant to be blanket, empty “scores.”  They are designed to inform performance against crucial contact center, customer experience and business objectives.  Their value entirely comes from their relevance in context.

brian
Posted: 09/27/2016