SocialMedia
Are Mobile Apps Still Relevant For Companies?
February 01 by Ray WeissBusinesses and brands will have to decide if it still makes sense for them depending on their goals.
Facebook Using Chatbot to Build New Currency
October 03 by CCW DigitalThe world's largest social media platform prepares to launch a new cryptocurrency
4 CS Social Media Tips That Will Grow Your Brand
September 27 by CCW DigitalUtilizing social media to deliver a better customer service experience is an increasingly important tool
What do Apple, KFC, Johnson & Johnson, and Coca-Cola Have in Common?
September 20 by CCW DigitalCustomer service mistakes can hurt a brand. But apology campaigns can make or break PR
Here's What You've Been Doing Wrong on Social Media, According to Seth Godin
May 15 by Kindra CooperBetter to reach your "smallest viable audience" than the masses
Google Hijacked the Oscars: Seizing Cultural Zeitgeist to Engage the Customer
May 09 by Kindra CooperBringing people together through what they have in common
Reddit's Will Cady on How to Reach Your Customers Through "Social Listening"
May 07 by Kindra CooperUnderstanding your customers by building a community
User-Generated Content Gone Awry: Starbucks' Best and Worst Fake Campaigns
May 02 by Kindra CooperSometimes, Starbucks superfans wreak havoc on social
This UK Cosmetics Brand Announced It's Going Off Social Media
April 16 by Kindra CooperLush Cosmetics doesn't want to pay for social media advertising
NBA Redesigns Fan Experience for the Social Media Generation
March 26 by Kindra CooperNBA commissioner Adam Silver on using technology to recreate courtside experience
Facebook Outage Spurs Controversy: Are Its Free Users Considered Customers?
March 14 by Kindra CooperFacebook crashed for a record-setting 22 hours
How to Make Your Social Media Strategy More Customer-Centric
October 29 by Kindra CooperHow to use humor, user-generated content and more