texting
Innovations Showcased At CCW: Understand Customer Emotions, Leverage Texting, AI & Predictive Analytics
July 10 by Sheri GreenhausThe annual CCW event took place in Las Vegas during the final week of June. True to its eighteen-year-history, the event offered an unparalleled mix of peer networking, inspirational keynotes, a...
Tips from 311's Frontlines
November 19 by CCW Digital EditorExecutive Director of 311NYC's call center, Joseph Morrisroe, and 311 City of Philadelphia's Deputy Director, Rosetta Carrington Lue, speaks with CMIQ Editor Gina Scanlon at the International Contac...