Travel
Top Headlines In Customer Contact News This Week | Week of 1/8/2023
January 08 by Wandy Felicita OrtizGoogle, Meta face court dates, Nike ends its biggest brand partnership, and airlines face an unfortunate start to 2024.
New Report On Airbnb Customer Service Horror Stories Causes Shares To Fall
April 07 by Wandy Felicita OrtizAirbnb’s shares in the stock market fell in value as much as 6% on Thursday after The Bear Cave, a newsletter publication that describes itself as dedicated to “exposing corporate misconduct,” release...
Customer Service Lessons From My 33-Night Stay In Las Vegas
August 09 by Brian CantorI spent 33 nights in Las Vegas at the peak of the COVID-19 pandemic. Here is what I witnessed -- and learned -- about the state of customer service.
United Airlines Launches "Agent on Demand": What it Means for Cx and Ex
December 10 by Brooke LynchUnited Airlines announced a new service enabling passengers to contact customer service agents virtually in an effort to promote social distancing in airports. With new technologies like “Agent on Dem...
Driving Up Average Handle Time and Self-Service At Sabre Holdings
April 21 by CCW Digital EditorIt might sound strange that an increased average handle time helped Sabre Holdings cut customer service costs. If you don’t believe us watch this video case study delivered by Jean Shaw, Vice...