trends
‘Linking Up’ For CX Success: How Cloudlinx’s CCW Journey Has Led To Contact Center Connectivity
February 29 by Wandy Felicita Ortiz“Being part of the greater ecosystem of the CCW events has been very important to us. It's probably the most strategically beneficial business decision that we've made in this–to be part of the CCW co...
Special Report: Exceeding Expectations or Falling Short? U.S. Auto Insurance Claims Trends, Insights and Impacts Revealed
January 31 by CCW Digital EditorSpecial Report: Exceeding Expectations or Falling Short? U.S. Auto Insurance Claims Trends, Insights and Impacts Revealed
Top Headlines In Customer Contact News This Week | Week of 1/15/2023
January 15 by Wandy Felicita OrtizTravel plans are put on freeze, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.
Advising The Fortune 500 On How To Adopt AI To Enhance CX And EX
January 09 by Kimberlee WestFor Fortune 500 companies, having a “people plan” is just as important as having an AI plan. And the people plan expands beyond the idea of right sizing.
Top Headlines In Customer Contact News This Week | Week of 1/8/2023
January 08 by Wandy Felicita OrtizGoogle, Meta face court dates, Nike ends its biggest brand partnership, and airlines face an unfortunate start to 2024.
CCW Digital: Your 2023 Customer Contact Year In Review
December 19 by Wandy Felicita OrtizHybrid work, generative AI, WFM and more dominated conversations, reports, webinars and conference sessions for organizations big and small.
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.
Meet The Beauty Brand Using Web3 To Redefine Customer Centricity And The Customer Journey
November 22 by Wandy Felicita Ortizkiki.world is the first Web3 beauty brand where products are created based on customer polling and interest, and then exist in the metaverse by way of a commemorative product NFT.
What We’re Thankful For: Growing In Gratitude At Customer Contact Week
November 22 by Wandy Felicita OrtizOn the day before many of you gather with friends, family and loved ones to reflect on all the good that has transpired over the past year and to share our hopes for the future, our team here at CMP w...
CCW Digital Exclusive: Shapermint's Customer Care Director Shares How The Brand Keeps CSAT Scores High
November 20 by Wandy Felicita OrtizLorissa Ancheta, Customer Care Director for the ecommerce shapewear DTC company Shapermint talks customer centricity, chatbots, retail and more.
A Day In The CX Life With CCW Digital: Meet Alyssa Del-Valle, Client Relationship Specialist at Macmillan Learning
November 17 by Wandy Felicita OrtizA CX and comms pro shares how her knowledge in publishing, hospitality, and entertainment influences her customer contact workflow.
Top Headlines In Customer Contact News This Week | Week of 11/13/2023
November 13 by Wandy Felicita OrtizCS via SMS is trending, the government speaks up about AI, and IRS CX is down the tubes.