triage
Scaling up in the Wake of Healthcare Reform
January 18 by CCW Digital EditorMilan Katz, Director of the Customer Contact Center at Unity Health System in Rochester, New York, along with Frank Leggat, Director of Service Operations for CIGNA Healthcare, participate in a pane...
Healthcare meets Six Sigma in the Contact Center
December 06 by CCW Digital EditorMilan Katz, Director of Unity Health System's Contact Center in Rochester, talks to Gina Scanlon at ICCE in Miami about the challenges approaching with healthcare reform in the call center, how to t...