UPS
Leveraging Partnerships with the Private Sector to Improve Operations
January 31 by CCW Digital EditorRosetta Carrington Lue, Deputy Managing Director of Philadelphia's 311 Call Center, discusses how collaborating with the private sector when working in a government-oriented call center environment...
Making Home Agents Feel at Work
November 15 by Greg LevinThose of you familiar with my writing know that I am a big proponent of telecommuting. A work at home arrangement fosters high employee engagement and productivity, is a "greener" staffing method th...