Vivisimo
Reducing Costs through Customer Experience Optimization
April 05 by Gina ScanlonRock Arkie, senior vice president of services and support for Vivisimo, discusses solutions for the ongoing issue of CXO, or customer experience optimization. As Arkie explains it, companies across...
Doing More with Less: Optimizing Your Call Center
January 18 by CCW Digital EditorBob Carter, General Manager and Vice President of Federal Operations for Vivisimo, gives a keynote presentation at IQPC's 2010 Government Contact Center Summit in Washington D.C. Carter discusses ho...