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The New Norm: Delivering AI powered Customer Experience Within a Remote Workforce

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This FREE webinar was recorded on:
May 20, 2020
02:00 PM - 03:00 PM EST

As companies around the world are faced with the imminent need to deploy a remote workforce in response to the COVID-19 crisis, new challenges and opportunities arise specifically around delivering optimal customer service with a remote contact center. 

This webinar, featuring thought-leaders from Vonage, will discuss trends, best practices and new capabilities are available for companies finding themselves in need of a remote contact center. 

Topics will include:

  • Top challenges and considerations in rapid deployment
  • Available technologies and resources for remote contact center capabilities
  • AI technologies, including virtual assistant and intelligent routing, to streamline customer cases and drive efficient agent experience
  • Customer success stories that delivered remote capabilities
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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