Webinar: Build a Better Chatbot: Scaling Your Contact Center Through COVID-19

The COVID-19 pandemic has forced companies to support far more customers through digital channels than ever before. But how do you scale effectively during a global crisis?

Chatbots and virtual assistants can help you meet increasing demand, but traditional rules-based approaches can’t keep up. The result? Frustrated customers end up on the phone anyway. Your agents are tied up answering calls that should have been easily resolved through self-service.

It’s time to stop your chatbots from talking in circles. Extend the value of your chatbots and virtual assistants by making them intelligent to the people you serve.

In this webinar, we’ll cover:

• Trends from CCW’s recent Modernizing Service Experience with AI & Digital report on the technology demands brought to bear by COVID-19
• How search and deep learning extend conversational frameworks for improved customer service experiences
•A demo showing how Smart Answers on Lucidworks Fusion improves customer care, call deflection, and employee self-service

Presenters:

Radu Miclaus
Director of Product, AI and Cloud
Lucidworks

Steven Mierop
Solutions Engineer
Lucidworks