Choosing the Right Cloud Contact Center Solution

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This white paper is an industry guide for enterprises considering the cloud contact center model for customer service. It provides:

  • Key market trends shaping customer service in today's competitive environment;
  • An overview of the cloud contact center and its impact in the marketplace; and
  • A set of criteria which enterprises should use when evaluating and choosing a cloud contact
  • center solution that will meet their business needs.
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