Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
How a Call Center Eliminated Over 400,000 Minutes in Hold-Time
September 24, 2015
02:00 PM - 03:00 PM EST
How Google Manages Contact Center Performance
September 10, 2015
02:15 PM - 04:15 PM EST
Multichannel Analytics -- You Can't Leverage The Technology Without People and Process
July 23, 2015
01:00 PM - 02:00 PM EST
Building Your Customer Service Strategy for the Post-Voice Era
June 30, 2015
01:00 PM - 02:00 PM EST
Using NPS© in Service: 5 Tips to Succeed
April 29, 2015
01:00 PM - 02:00 PM EST
CRM for Customer Care Centers: Laying a Foundation for Customer Service Success
April 08, 2015
02:00 PM - 03:00 PM EST
2015 Customer Experience Summit - An Online Event
March 24, 2015
12:00 PM - 04:00 PM EST
A Goal-Driven Approach to Chat Vendor Selection
February 18, 2015
12:00 PM - 01:00 PM EST
Protect 3 Mission-Critical Contact Center Assets: Customer Experience, Customer Support and Revenue
January 29, 2015
12:00 PM - 01:00 PM EST
Roundtable: How to Create an Omni-Channel Contact Center
December 03, 2014
02:00 PM - 03:00 PM EST
Customer Interaction Analytics is the 'New Black'
November 05, 2014
11:00 AM - 12:00 PM EST
Firstsource Presents: Customer Interaction Analytics is the 'New Black'
October 03, 2014
11:00 AM - 12:00 AM EST
Roundtable: Raising the Bar on Customer Support
September 30, 2014
02:00 PM - 03:00 PM EST