Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Speak the Language of your Global Customers
November 30, 2021
02:00 PM - 03:00 PM GMT
Webinar: Handling Holiday Spikes with AI Powered Agent Assist
November 30, 2021
02:00 PM - 03:00 PM EST
Webinar: Designing Customer Experiences for 2022 and Beyond
November 17, 2021
02:00 PM - 03:00 PM EST
Webinar: Multi-Channel = Multiple Threats. How to Stay Safe and Deliver The Best CX
November 10, 2021
02:00 PM - 03:00 PM EST
Webinar: The Perfect Storm: How today’s labor shortage, supply chain challenges, and new consumer behaviors are impacting CX
October 28, 2021
02:00 PM - 03:00 PM EST
Striking the Balance with AI and CX: Trends, Predictions and Opportunities for 2022 and Beyond
October 27, 2021
02:00 PM - 03:00 PM EST
Elsevier’s Journey of AI and ML Adoption
October 21, 2021
02:00 PM - 03:00 PM EST
Webinar: Contact Center Data Fabric: Weaving Unstructured Data Into Automation And Insight
October 20, 2021
02:00 PM - 03:00 PM EST
Webinar: Conversational AI Practicality: Best Practices & Strategies
October 06, 2021
02:00 PM - 03:00 PM EST
Webinar: Develop Once – Deploy Omni: Efficiency in Next Generation IVA Platforms
September 29, 2021
02:00 PM - 03:00 PM EST
Optimise your digital CX facility with Chatbots, AI tools and new customer self-service techniques
September 28, 2021
12:00 PM - 04:00 PM BST
How To Elevate Customer Service With A Focus On Effort, Empathy and Loyalty
September 15, 2021
02:00 PM - 03:00 PM EST
Webinar: The Customer of the Future with Blake Morgan
July 28, 2021
02:00 PM - 03:00 PM EST
Webinar: How to Turn Your Contact Center Interactions into a Data Gold Mine
June 30, 2021
02:00 PM - 03:00 PM EST
Webinar: Conversational AI 101 for Contact Centers
June 16, 2021
02:00 PM - 03:00 PM EST
