Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
4 Ways To Revitalize Phone Calls With Automation
May 08, 2019
02:00 PM - 03:00 PM EST
Build, Grow and Scale an Excellent Contact Center Experience
April 30, 2019
02:00 PM - 03:00 PM EST
Three Projects to Elevate Your Customer Service in 2019
March 21, 2019
02:00 PM - 03:00 PM EST
Improving Sales Effectiveness & The Customer Experience
February 27, 2019
02:00 PM - 03:00 PM EST
Insurers Explore Their Future with Implementing Emerging Technologies
February 13, 2019
02:00 PM - 03:00 PM EST
How to Beat Every Goal for 2019 through Agent Empowerment with AI
January 30, 2019
02:00 PM - 03:00 PM EST
Combating Agent Apathy & Turnover Through Coaching, Career Planning & Agent Feedback
November 14, 2018
02:00 PM - 03:00 PM EST
Top Tips for Midsize Businesses to Win the Cloud Customer Service Game
November 07, 2018
02:00 PM - 03:00 PM EST
3 Steps To Empowering Predictive & Proactive Customer Engagement
October 24, 2018
02:00 PM - 03:00 PM EST
The Contact Center’s Guide to Fraud Prevention
October 03, 2018
02:00 PM - 03:00 PM EST
Making Stronger Authentication & CX Co-Exist
September 19, 2018
02:00 PM - 03:00 PM EST
Wowing The “Now” Customer: Lessons From 1 Million Calls
August 30, 2018
02:00 PM - 03:00 PM EST
Leveraging Customer Data to Drive A Personalized and Frictionless Experience
August 29, 2018
02:00 PM - 03:00 PM EST
Driving Extreme Employee Engagement in a Highly Dispersed Workforce
August 08, 2018
02:00 PM - 03:00 PM EST
How to Make Human Connections Using Customer Intent
July 25, 2018
02:00 PM - 03:00 PM EST