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Events

CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.

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Customer Management Practice

January 1 - December 1, 2030

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Customer Contact Week Philippines

Customer Contact Week Philippines

Philippines
March 10 - 13, 2026

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CX Leaders

Webinar: The Future of CX Needs More Voices at the Table: Why Connection, Perspective, and Leadership Matter More Than Speed

March 18, 2026
02:00 PM - 03:00 PM EST

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Customer Contact Week Australia and New Zealand

Customer Contact Week Australia and New Zealand

Royal Randwick Racecourse, Sydney, Australia
18-19 March 2026

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GOVCC - Government Contact Centre Summit

GOVCC - Government Contact Centre Summit

Sydney, Australia
18 - 19 March 2026

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voice ai

Webinar: Voice AI That Takes Action: Insights on the Modern Voice Experience

March 26, 2026
02:00 PM - 03:00 PM EST

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CX In 2030: Future Of The Omnichannel Contact Center

Online
May 19 | 12 PM ET

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Modernizing Service Experiences With AI & Digital

12 PM ET
September 15

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Redefining Customer Contact: Trends, Challenges & Opportunities

12 PM ET
December 8

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JOIN THE CCW Digital COMMUNITY

As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.