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Events

CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.

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Customer Management Practice

January 1 - December 1, 2030

CX Healthcare West USA Exchange

Phoenix, USA
June 3-4 2026

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Modernizing Service Experiences With AI & Digital

12 PM ET
September 15

Redefining Customer Contact: Trends, Challenges & Opportunities

12 PM ET
December 8

Customer Contact Week Australia and New Zealand

Sydney, Australia
10-11 March 2027

CCW UK Summit

London
10 - 12 May 2027

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As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.