Antony Passemard

Antony Passemard

Director of Product Management, Applied AI Customer Experience Google
Antony Passemard

Tuesday, September 9th

3:40 PM Real Companies, Real Results: Transforming CX with AI Agents

Customer experience is the top use case for companies deploying AI agents. In fact, Google customers have seen over 200% ROI over three years according to a study by Forrester. Come learn how companies across industries are delivering real-world business results by improving customer experience, employee productivity and lowering costs with Google AI.

See a demonstration of the next generation of Conversational Agents that deliver personalized customer experiences with human-like voices and context. And see the latest AI innovations to assist customer representatives, and improve customer service operations.

Key Takeaways:

  • Transform Customer Experiences: Learn how new conversational agents provide personalized customer engagements at every touchpoint, leading to improved satisfaction and loyalty.
  • Improve Employee Productivity & Operations: See how AI can provide real-time coaching to drive up customer satisfaction scores, and training to speed up onboarding.
  • Deliver Value Faster: Hear how companies are increasing operating income and reducing payback periods to under 6 months.