11/26/2024
Customer Contact Agent Attrition Calculator
clearTop News in Customer Contact Today
December 09 by Audrey Steeves
Top stories in customer service, customer contact technology, and AI for call centers in December 2024.
The Rise and Fall of Spotify Wrapped
December 05 by Audrey Steeves
2024 Spotify Wrapped leaves users disappointed and missing the "old Spotify."
Anticipating the Effect of DOGE on Federal CX Initiatives
December 02 by Audrey Steeves
We may soon take for granted the ever-improving customer service provided by the US federal government.
Top News in Customer Contact | Week of 12/2/2025
December 02 by Audrey Steeves
Top stories in customer service, customer contact technology, and AI for call centers in December 2024.
Revolutionizing Patient Experiences With AI: Critical Steps To Success In 2025 And Beyond
November 29 by Brian Cantor
CCW Digital's new analyst report reveals everything you need to know to elevate patient and service experiences in the age of AI.
Webinar Data Exclusive: Elevate Humans and Systems With The Power of Speech Analytics
November 29 by Brian Cantor
As 2025 arrives, answer a key question: are you making the most of your customer data? If you can't answer yes, you can't elevate human and AI performance.
Events
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Our Mission
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
Our Community
As the world's largest customer service online research hub, CCW Digital provides 159,000 members with the latest tools, research, data, and technologies to optimize their customer contact operations.
Some of our trusted members are from:
Sign up for free to get full access to our entire library of content, data, and networking tools.
Why CCW Digital?
Our members stay up to date with industry news, trends, and opportunities by getting free access to our archive of articles, reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series, Customer Contact Week.
01)Conferences
Over the past 25 years, Customer Contact Week has served as a platform for the top executives in the industry to connect, share ideas and insights, and, most importantly, build relationships. Customer Contact Week is an incubator of the most innovative solutions and disruptive ideas, a hotbed of best practices, and the most important event for contact center and CX executives.
See More02)Exchanges
Our exchanges are invitation-only events built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
See More03)Online Events
CCW Digital online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CCW Digital host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CCW Digital digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CCW Digital's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the ccw space and help guide our original research and content.
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You'll not only align your company with our wealth of relevant content and media, but also Customer Management Practice's well recognized event brands
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