Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.
Brian Cantor
Managing Director, Digital
brian.cantor@customermanagementpractice.com
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engag... Learn More
Brooke Lynch
Divisional Director, Digital
brooke.lynch@customermanagementpractice.com
Brooke Lynch is the Divisional Director of Digital. With a background in television news and production, she’s worked across industries covering B2B marketing, procurement and finance events. Her current work highlights challenges and opportunities for customer experience and contact center leaders, with a recent focus on e-commerce, retail,... Learn More
Audrey Steeves
Content Analyst
audrey.steeves@cmpteam.com
Audrey Steeves is a content analyst for CCW Digital. Her background spans technology, healthcare, and start-ups for consumer and B2B audiences. Since 2024, she has developed content for CCW Digital on both CX and EX topics, with an interest in the way emergent technology is leveraged to creater better-than-ever experiences on both sides of customer... Learn More
London Whiting
Content Analyst
london.whiting@cmpteam.com
London Whiting is a content analyst for CCW Digital. They are a writer and CX strategist with experience translating complex industry shifts into clear, compelling narratives for enterprise audiences. London contributes to CCW Digital’s article development and supports research-driven content in events and thought leadership initiatives. She... Learn More
Simon Copcutt
Head of Strategic Accounts
simon.copcutt@customermanagementpractice.com
Simon Copcutt Leads the Customer Management Practice Sponsorship Team specifically as Head of Strategic Accounts. In this role Simon creates sponsorship campaigns across the CMP Portfolio for our solution providers to reach their target market. Simon joined IQPC New York 13 years ago from the UK and hasn't looked back. Learn More
Mario Matulich
President
mario.matulich@customermanagementpractice.com
As President and Managing Director, Mario Matulich oversees overall business operations and strategic growth initiatives for CMP, a leader in delivering market research, events, and communities to organizations that value customer centricity. With 17+ years of experience, Mario has helped transform an events company into a leading provider of mark... Learn More
