Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.
Brian Cantor
Principal Analyst & CCW Digital Director
brian.cantor@customermanagementpractice.com
Brian Cantor is the Principal Analyst for the Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s series of market studies and special reports. Additionally, he serves as managing editor an... Learn More
Michael DeJager
Principal Analyst & Divisional Director
Michael.Dejager@customermanagementpractice.com
Matt Wujciak
Digital Writer & Analyst
matt.wujciak@customermanagementpractice.com
Matt is a digital writer, analyst, and marketer for CCW Digital, the #1 global online community and research hub for customer experience professionals. Matt’s work has been featured by a number of different publications and NYT and WSJ bestselling authors, Forbes coaches and contributors, and C-level executives from fortune 500 companies. Co... Learn More
