Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.
Principal Analyst & CCW Digital Director
Senior Analyst & Conference Producer
Digital Writer and Editor
Kindra Cooper is a digital writer and editor for CCW Digital, the global online community and research hub for customer contact professionals. In her role, Kindra writes daily articles and produces podcasts on customer experience, design thinking, UI/UX, brand strategy and more. Her reporting has appeared in various print and web publications cover... Learn More