Meet The Team

Brian Cantor

CCW Digital Director & Principal Analyst

brian.cantor@customermanagementpractice.com

Brian Cantor is the principal analyst for the IQPC Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s executive and special report series. Brian additionally serves as managin... Learn More

Nadia Chaity

Senior Analyst & Conference Producer

Nadia.Chaity@customermanagementpractice.com

Kindra Cooper

Digital Writer and Editor

kindra.cooper@iqpc.com

Simon Copcutt

Head of Strategic Accounts

Simon.Copcutt@customermanagementpractice.com

Michael DeJager

Principal Analyst & Divisional Director

Michael.Dejager@customermanagementpractice.com

Gahwui Kim

Marketing Director

Gahwui.Kim@customermanagementpractice.com

Sandy Ko

Research Development Analyst

Sandy.Ko@customermanagementpractice.com

Nicole Leong

Digital Marketing Manager, CCW Digital

Nicole.Leong@customermanagementpractice.com

Rachel Luciano

Senior Marketing Manager,

Rachel.Luciano@customermanagementpractice.com

Mario Matulich

Executive Director

Mario.Matulich@customermanagementpractice.com

Ben McClymont

Business Development Manager

Ben.McClymont@customermanagementpractice.com

Lauren Miller

Senior Marketing Manager

Lauren.Miller@customermanagementpractice.com

Priscilla Regis

Operations Director

Priscilla.Regis@iqpc.com

Max Ribitzky

Business Development Director

Max.Ribitzky@customermanagementpractice.com

John Wiegman

Business Development Lead

John.Wiegman@customermanagementpractice.com

Lily Zheng

Marketing Assistant

Lily.Zheng@customermanagementpractice.com

Upcoming Events

Customer Contact Week Nashville

January 15 - 18, 2019
JW Marriott, Nashville, TN

Experience Design Week

February 25 - 27, 2019
The Oxford Hotel | Denver, CO

Customer Contact Week 2019

28 February - 01 March, 2019
The STAR Gold Coast, Queensland, QLD

MORE EVENTS

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Latest Webinars

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Midsize companies today can beat the bigger guys by offering outstanding customer service that is be...

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3 Steps To Empowering Predictive & Proactive Customer Engagement

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The days of reactive, impersonal engagement are over. Today’s customers expect you to ant...

3 Steps To Empowering Predictive & Proactive Customer Engagement

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