Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.
Michael DeJager
Principal Analyst & Divisional Director
michael.dejager@customermanagementpractice.com
Michael DeJager is Principal Analyst and Head of Product Development for IQPC's Customer Management Practice. Design & Innovation represents a portfolio of content and events within the Customer Management Practice. He brings 10+ years of experience in market research and event production across industries and regions. He originated Design &... Learn More
Brooke Lynch
Staff Writer
brooke.lynch@customermanagementpractice.com
Brooke Lynch is an analyst and staff writer for CCW Digital. With a background in television news and production, she’s worked across industries covering B2B marketing, procurement and finance events. Her current work highlights challenges and opportunities for customer experience and contact center leaders, with a recent focus on e-commerce... Learn More
Matt Wujciak
Digital Writer & Analyst
matt.wujciak@customermanagementpractice.com
Matt Wujciak is an analyst, digital marketer, and writer for CCW Digital, the #1 global online community and research hub for customer contact and customer experience professionals. Matt’s work has been featured by a number of different publications and NYT, WSJ bestselling authors, Forbes coaches and council members, and C-level executives f... Learn More
