Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.
Kindra Cooper
Digital Writer and Editor
kindra.cooper@customermanagementpractice.com
Kindra Cooper is a digital writer and editor for CCW Digital, the global online community and research hub for customer contact professionals. In her role, Kindra writes daily articles and produces podcasts on customer experience, design thinking, UI/UX, brand strategy and more. Her reporting has appeared in various print and web publications cover... Learn More
Michael DeJager
Principal Analyst & Divisional Director
Michael.Dejager@customermanagementpractice.com
Matt Wujciak
Digital Writer & Analyst
matt.wujciak@customermanagementpractice.com
Matt is a digital writer, analyst, and marketer for CCW Digital, the #1 global online community and research hub for customer experience professionals. Matt’s work has been featured by a number of different publications and NYT and WSJ bestselling authors, Forbes coaches and contributors, and C-level executives from fortune 500 companies. Co... Learn More
