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Meet The Team

With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.


Mario Matulich

Mario Matulich

President
mario.matulich@customermanagementpractice.com

As President and Managing Director, Mario Matulich oversees overall business operations and strategic growth initiatives for CMP, a leader in delivering market research, events, and communities to organizations that value customer centricity. With 17+ years of experience, Mario has helped transform an events company into a leading provider of mark... Learn More


Michael DeJager

Michael DeJager

Managing Director, Events
michael.dejager@customermanagementpractice.com

Michael DeJager is the Managing Director of the Customer Management Practice’s Events division. He leads CMP’s cross-functional events teams and directly manages the analyst team as they produce industry-leading events across CMP’s customer contact, customer engagement, design and innovation sectors. He brings 15+ years of event e... Learn More


Lauren Miller

Lauren Miller

Head of Marketing
lauren.miller@customermanagementpractice.com

Lauren Miller is the Head of Marketing at the Customer Management Practice. Lauren started her career at the company as a Marketing Assistant, led marketing campaigns for the company’s largest events as a Marketing Manager and Senior Marketing Manager, and helped scale CMP’s flagship Customer Contact Week in Las Vegas as the Divisional... Learn More


Brian Cantor

Brian Cantor

Managing Director, Digital
brian.cantor@customermanagementpractice.com

Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engag... Learn More


Sandy Ko

Sandy Ko

Founder & Principal, CCWomen
sandy.ko@customermanagementpractice.com

Simon Copcutt

Simon Copcutt

Head of Strategic Accounts
simon.copcutt@customermanagementpractice.com

Simon Copcutt Leads the Customer Management Practice Sponsorship Team specifically as Head of Strategic Accounts. In this role Simon creates sponsorship campaigns across the CMP Portfolio for our solution providers to reach their target market. Simon joined IQPC New York 13 years ago from the UK and hasn't looked back.       Learn More


Ben McClymont

Ben McClymont

Divisional Sales Director
ben.mcclymont@customermanagementpractice.com

John Wiegman

John Wiegman

Director of Business Development
john.wiegman@customermanagementpractice.com

Amanda Caparelli

Amanda Caparelli

Senior Analyst & Conference Director
amanda.caparelli@iqpc.com

Nadia Chaity

Nadia Chaity

Senior Analyst & Conference Producer
nadia.chaity@customermanagementpractice.com

Andy Kuang

Andy Kuang

Senior Marketing Manager, CCW Digital
andy.kuang@customermanagementpractice.com

Emily Dunn

Emily Dunn

Senior Digital Marketing Manager, CEI
emily.dunn@customermanagementpractice.com

Giulia Savino

Giulia Savino

Senior Marketing Manager, CCW Exchange
giulia.savino@customermanagementpractice.com

Taylor Salmons

Taylor Salmons

Marketing & Content Analyst
taylor.salmons@customermanagementpractice.com

Grace Freund

Grace Freund

Marketing Manager, Design & Innovation
grace.freund@customermanagementpractice.com

Brooke Lynch

Brooke Lynch

Senior Analyst & Staff Writer
brooke.lynch@customermanagementpractice.com

Brooke Lynch is an analyst and staff writer for CCW Digital. With a background in television news and production, she’s worked across industries covering B2B marketing, procurement and finance events. Her current work highlights challenges and opportunities for customer experience and contact center leaders, with a recent focus on e-commerce... Learn More


Philip Mandelbaum

Philip Mandelbaum

Lead Content Analyst
philip.mandelbaum@customermanagementpractice.com

Grace Gilbert

Grace Gilbert

Content Creator
grace.gilbert@cmpteam.com

Grace Gilbert (they/them) is an award-winning writer and editor with a keen interest in event production, brand development, equity and inclusion, and creative, personalized, and accessible communications. They are the Content Creator for CCWomen, a unique community that was built by women, for women in the customer contact industry, and their crea... Learn More


Melinda Acuna

Melinda Acuna

Marketing Associate, CCW Digital
melinda.acuna@customermanagementpractice.com

Caitlyn Hughes

Caitlyn Hughes

Marketing Associate
caitly.hughes@customermanagementpractice.com

Kate McMaster

Kate McMaster

Marketing Assistant, CCW Exchange
kate.mcmaster@customermanagementpractice.com