Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.





Michael DeJager
Principal Analyst & Divisional Director
michael.dejager@customermanagementpractice.com
Michael DeJager is Principal Analyst and Head of Product Development for IQPC's Customer Management Practice. Design & Innovation represents a portfolio of content and events within the Customer Management Practice. He brings 10+ years of experience in market research and event production across industries and regions. He originated Design &... Learn More











Matt Wujciak
Digital Writer & Analyst
matt.wujciak@customermanagementpractice.com
Matt Wujciak is an analyst and writer for CCW Digital, the #1 global online community and research hub for customer contact and customer experience professionals. Matt’s work has been featured by a number of different publications and NYT, WSJ bestselling authors, Forbes coaches and council members, and C-level executives from fortune 500 com... Learn More
