CRM stands for customer relationship management -- not customer interaction recording.
"Never say no to customers"? "Culture is the key to a great experience"? "Unify all contact channels"? I think we can do a little bit better than this.
A playlist of 30 exclusive interviews, including a recent chat on contact center culture with Deb Alvord of Lenovo.
Vision (and its ramifications) is the theme on this week's CCW Digital Podcast. Tim Fischer of Colony Brands is the guest.
To create a better customer experience in the future, consider revisiting your past.
Ahead of 2018, Johnny Russo of Mark's Work Wearhouse and Gene Lunger of Ashley HomeStore discuss how topics like personalization, virtual reality and e-commerce are impacting the customer engagement landscape.
Suzanne Henricksen discusses her journey at Clorox, which was powered by a love for market and consumer insights.
Leaders from PetSmart, Rent The Runway, Hilton, Electronic Arts and more shared words of customer experience wisdom.
We're reporting live from CCW Fall in Texas. Check out exclusive video interviews with leaders from Redbubble, Reliant and more.
"Offering" social customer care is not enough. It's imperative to do it correctly.