Articles
WHOOP Backlash Explained: The Customer Experience Was Bad. The Response Has Been Worse
May 12 by Brian Cantor
WHOOP's new product launch was met with backlash, as the upgrade restrictions seemingly contradict past statements. The response has not been customer-centric.
Webinar: Why AI trust and security are crucial for SMBs in today’s CX
May 07 by CCW Digital
Discover strategies to securely leverage AI in customer experiences as experts from IDC and Zendesk present insights into AI trust and data security.
How Molson Coors is Creating Meaningful Brand Experiences
May 07 by Audrey Steeves
Coors' brand experiences emulate our modern lives by seamlessly bridging the digital + the tangible.
CX Lessons Learned from Qualtrics’ X4 2025
March 26 by Audrey Steeves
At X4 2025, experts in experience management met to share ideas and learn about Qualtrics new products.
4 Brands Delivering Unique Value to Customer Experiences in 2025
March 25 by Audrey Steeves
Thrive Market, Zocdoc, Total Wine, and Partiful exceed customer expectations with quality and speed.
Remote or Luxury Offices? Employees and Leaders Divided
February 28 by Audrey Steeves
Employees and leaders are divided on what makes employee experience: fancy office perks or remote work.
What is Agentic AI?: How AI Agents will Change CX
February 27 by Brooke Lynch
What Agentic AI and AI Agents Mean for the Future of Experiences
Behind the Data: Agentic AI and Generative AI for Customer Contact
February 20 by Audrey Steeves
CCW Digital's Market Study: The State of Agentic AI and Generative AI for Customer Contact
Top News in Customer Contact | Week of 2/10/2025
February 11 by Audrey Steeves
Top stories in customer contact in February 2025, with highlights from Starbucks, AT&T, Krisp, and Lyft.
Guinness’ Winning Approach to Organic Customer Experiences
February 06 by Audrey Steeves
Guinness’ responds correctly to viral "split the G" beer drinking challenge.
CCW Orlando 2025 Recap: Insights on AI from CX Executives
February 06 by Brooke Lynch
CCW Orlando 2025 Recap: Insights on AI from CX Executives
Top News in Customer Contact | January 2025
January 27 by Audrey Steeves
Top News Stories in Customer Contact and CX January 2025
