About CCW Digital


CCW Digital is the global online community and research hub of more than 150,000 customer contact members. 

With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series.


Registering for CCW Digital is free with the following benefits:

  • Biweekly special reports on hot topics like customer sentiment, journey mapping & bots.
  • Triannual market studies with in-depth research on what customers want & CX leaders need. Each study is accompanied by a free online event exploring the findings & offering next steps.
  • A weekly newsletter with articles, podcasts, blogs, how-to guides, leader profiles & more.
  • Monthly webinars with C-level speakers discussing pivotal customer contact topics.

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Customer Management Practice

The Customer Management Practice is a division of IQPC solely focusing on all things customer management. CCW is brought to you by the Customer Management Practice, the analyst, advisor and industry network for all things customer management with our focus being Service Design, CX, Customer Delivery, and Customer Contact. The goal: exceed the growing expectations of today's experience driven economy by generating unforgettable professional development experiences that simply can’t be ignored.

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