About CCW Digital


CCW Digital is the global online community and research hub of more than 150,000 customer contact members. 

With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series.

Leaders responsible for call centers, contact centers, operations, information technology, customer experience, customer care, customer service, customer support, social and mobile, are invited to register for a free CCW Digital membership and receive the following benefits:

  • Networking: Connect with over 140,000 qualified professionals who care as much about the customer as you do.
  • Research: Receive our quarterly Market Studies and monthly Special Reports. CCW Digital members will get first access to these reports at zero cost.
  • Online Events: Members will receive exclusive invitations to view our top presentations and product demos along wtih speaker podcasts and live blogs. Let us know if you're interested in becoming a contributor.
  • Product Matchmaking: Benefit from our vendor directory and allow us to match you with the solution providers who meet your needs.


Customer Management Practice

The Customer Management Practice is a division of IQPC solely focusing on all things customer management. CCW is brought to you by the Customer Management Practice, the analyst, advisor and industry network for all things customer management with our focus being Service Design, CX, Customer Delivery, and Customer Contact. The goal: exceed the growing expectations of today's experience driven economy by generating unforgettable professional development experiences that simply can’t be ignored.