About CCW Digital

Formed through the union of CCW, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, CCW Digital reigns as the most significant global online community and research hub for more than 140,000 customer contact members.

By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of customer contact professionals that will deliver a better, more satisfying experience for customers and business stakeholders.

Leaders responsible for call centers, contact centers, operations, information technology, customer experience, customer care, customer service, customer support, social and mobile, are invited to register for a free CCW Digital membership and receive the following benefits:

  • Networking: Connect with 140,000+ qualified professionals who care as much about the customer as you do.
  • Research: Receive our quarterly executive research reports valued at $2,000/year. CCW Digital members will get access to these reports at zero cost.
  • Access: Members will receive exclusive access to our top presentations and product demos along with exclusive speaker podcasts, event research reports and live blogs.
  • Product Matchmaking: Benefit from our vendor directory and allow us to match you with the solution providers who meet your needs.


Customer Management Practice

The Customer Management Practice is a division of IQPC solely focusing on all things customer management. CCW is brought to you by the Customer Management Practice, the analyst, advisor and industry network for all things customer management with our focus being Service Design, CX, Customer Delivery, and Customer Contact. The goal: exceed the growing expectations of today's experience driven economy by generating unforgettable professional development experiences that simply can’t be ignored.