Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Redesigning Public Services for a Seamless, Trusted Citizen Experience
GovCC ANZ 2025 is where the future of government service delivery takes shape. As citizen expectations grow and system complexity increases, this is the only event in the region solely focused on transforming contact centres, digital services, and frontline operations across all levels of government.
Whether you're leading a digital transformation, modernising a service channel, or improving operational performance - GovCC 2025 will equip you with the strategies, technologies, and connections to drive real impact. Explore the latest in AI, automation, and personalisation. Learn how to build resilient, equitable services that foster public trust. And walk away with practical tools to improve service quality, lift staff morale, and meet citizens where they are.
In 2025, GovCC returns to Melbourne with 20+ sessions and speakers from across ANZ, focusing on six key areas:
- Citizen-Centric Service Design
- Digital Transformation and Integration
- AI, Automation & Data
- Workforce Resilience, Experience & Engagement
- Personalisation at Scale
- Measuring What Matters
- Future-Ready Service Models
In 2025, GovCC returns to Melbourne with 30+ sessions and speakers from across ANZ, focusing on four key areas:
Managing Change & Transformation
Leadership & Employee Excellence
As the premier event for government customer contact, GovCC 2025 will continue to provide insights, strategies, and solutions to help leaders deliver exceptional service and drive continuous improvement. We look forward to seeing you there!
ORGANISATIONS REPRESENTED AT GOVCC 2024:
Our 2025 Expert Speaker Line-up Includes:
Our 2025 Expert Speaker Line-up Includes:
Clifford Heri
Enforcement and Support Services Director
Dept of Justice & Community Safety
Jonathon Everard
Senior Customer Service Officer
State Revenue Office
Paul Magee
Chief Executive Officer
Auraya
Alan Ciantar
Head of Consumer & Practitioner Services | Consumer & Practitioner Services
Building & Plumbing Commission
Rowena Powell
Chief Growth Officer of Government
Probecx
Matt Henderson
Inspector - Police Assistance Line & Online Reporting Contact Centre
Victoria Police
Martha Carr
Branch Manager of Client Services
Department of Education
Jon Cina
Associate Director Legal Help
Victoria Legal Aid
Jordy Ughetti
CXO
Cenitex
Corrie Thomas
Executive Director of Customer Services and Business Revenue
State Revenue Office
Stephen Bond
Service Delivery Projects Director
Defence Housing Australia
Renae Patterson
Customer Service Manager
NSW Department of Climate Change, Energy, the Environment and Water
Robert Parker
Manager Customer Experience
Glen Eira City Council
Sally Forde
General Manager - Mental Health Operations
Australian Unity
Don't take our word for it!
It was valuable to see how others were addressing challenges which are common to many of us.
I found the conference gave me networking opportunities and further information for actions into the future.
This was a valuable experience which I received a lot of useful information.
2025 Event Partners and Sponsors Include:
Event Sponsor
Event Sponsor
Event Sponsor
