Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services

28-29 October 2025 | Hyatt Centric, Melbourne, Victoria

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2025 SPONSORSHIP PROSPECTUS

Event Speakers:

GovCC 2024: Thought Leaders and Innovators Included

Jarrod Howard
Deputy CEO Customer Services Delivery Group
Services Australia

Bo Robertson
General Manager, Operations Management Division: Customer Service Delivery Group
Services Australia

Darren Lee
General Manager: National Contact Centre
Oranga Tamariki - Ministry for Children

Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action

Sasha Lord
Program Director Digital Transformation
Hume City Council

Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council

Ally Tregaskis
Systems & Improvement Manager
City of Sydney

Sophie Uldrich
Senior Manager Customer Service
Transport Accident Commission

Steven Short
Manager, Customer Service
Australian Financial Complaints Authority

Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council

Jacqueline Shanahan
Business Architect
NDIS

Linda Sperring
Executive Director Service Delivery
Department of Energy, Mines, Industry Regulation and Safety

Kate Allanby
Director Customer Information
Department of Energy, Mines, Industry Regulation and Safety

Simon Kriss
Chief AI Officer
simonkriss.ai

David Daley
Former Group Executive, Find Administration & Transformation, Member Engagement
ESSSuper

Pran Chhabra
General Manager Customer Information
Department of Mines, Industry Regulation and Safety, Western Australia

Tina Cao
Service Manager
Neami National

Gavin Josef
Manager Customer Contact Operations
City of Melbourne

Melissa Thompson
Manager Customer Service
Whitehorse City Council

Jane Curtain
Coordinator Human Experience
Whitehorse City Council

Titus Peter
Head of Student Recruitment
Holmesglen

Lauren McKenzie
Customer Engagement Manager
Maribyrong City Council

Rachel Baron
Service Designer
NDIS

Paul Magee
Director & President
Auraya Systems

Angie Elopre
Senior Solution Consultant
Sprinklr

2025 Speaker Line-Up

Jon Cina
Associate Director Legal Help
Victoria Legal Aid

Matt Henderson
Inspector - Police Assistance Line & Online Reporting Contact Centre
Victoria Police

Nageswari Vijayakumar
Service Delivery Manager: Technology and Digital Platforms
Department of Premier and Cabinet

Stephen Bond
Director, Service Delivery Projects
Defence Housing Australia

Jordy Ughetti
Chief Experience Officer
Cenitex

Steven Short
Senior Manager, Customer Service Team
Australian Financial Complaints Authority

Martha Carr
Branch Manager of Client Services
Department of Education

Corrie Thomas
Executive Director of Customer Services and Business Revenue
State Revenue Office

Sasha Lord
Program Director Transformation
Hume City Council

Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria

Erin McWhirter
Senior Customer Services Officer
Department of Planning and Environment Heritage NSW

Renae Patterson
Customer Service Manager
NSW Department of Climate Change, Energy, the Environment and Water

Darren Sutton
Associate Director
HealthShare NSW

Robert Parker
Manager Customer Experience
Glen Eira City Council

Bridget Wilks
Coordinator Customer Experience
Maitland City Council

Shanna Kripp
Product Owner of CRM
Maitland City Council

Sharon Ryan
Legal Help Reform Implementation Manager
Victorian Legal Aid

David Flanagan
State Revenue Office of Victoria
State Revenue Office

Alexandra Craggs
CX Portfolio Director
IQPC Australia

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