Event Speakers:

2025 Speaker Line-Up


Matt Henderson
Matt Henderson
Inspector - Police Assistance Line & Online Reporting Contact Centre
Victoria Police
Victoria Police
Martha Carr
Martha Carr
Branch Manager of Client Services
Department of Education
Department of Education
Jon Cina
Jon Cina
Associate Director Legal Help
Victoria Legal Aid
Victoria Legal Aid
Melissa Thompson
Melissa Thompson
Customer Service Manager
Whitehorse City Council
Whitehorse City Council
Jordy Ughetti
Jordy Ughetti
CXO
Cenitex
Cenitex
Corrie Thomas
Corrie Thomas
Executive Director of Customer Services and Business Revenue
State Revenue Office
State Revenue Office
Stephen Bond
Stephen Bond
Director Transformation & Innovation
Defence Housing Australia
Defence Housing Australia
Clifford Heri
Clifford Heri
Enforcement and Support Services Director
Dept of Justice & Community Safety
Dept of Justice & Community Safety
Jennifer Bednar
Jennifer Bednar
Director Customer and Corporate Services
City of Casey
City of Casey
Renae Patterson
Renae Patterson
Customer Service Manager
NSW Department of Climate Change, Energy, the Environment and Water
NSW Department of Climate Change, Energy, the Environment and Water
Robert Parker
Robert Parker
Manager Customer Experience
Glen Eira City Council
Glen Eira City Council
Nageswari Vijayakumar
Nageswari Vijayakumar
Service Delivery Manager: Technology and Digital Platforms
Department of Premier and Cabinet
Department of Premier and Cabinet
Steven Short
Steven Short
Senior Manager, Customer Service Team
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Sasha Lord
Sasha Lord
Program Director Transformation
Hume City Council
Hume City Council
Paul Magee
Paul Magee
Chief Executive Officer
Auraya
Auraya
Jonathon Everard
Jonathon Everard
Senior Customer Service Officer
State Revenue Office
State Revenue Office
Peter Jackowski
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
SEC Victoria
Bridget Wilks
Bridget Wilks
Coordinator Customer Experience
Maitland City Council
Maitland City Council
Alan Ciantar
Alan Ciantar
Head of Consumer & Practitioner Services | Consumer & Practitioner Services
Building & Plumbing Commission
Building & Plumbing Commission
Rowena Powell
Rowena Powell
Chief Growth Officer of Government
Probecx
Probecx
Shanna Kripp
Shanna Kripp
Product Owner of CRM
Maitland City Council
Maitland City Council
David Flanagan
David Flanagan
Service Optimisation and Enablement Manager
State Revenue Office
State Revenue Office
Sharon Ryan
Sharon Ryan
Manager of Legal Help Reform Implementation
Victorian Legal Aid
Victorian Legal Aid
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC Australia
Sally Forde
Sally Forde
General Manager - Mental Health Operations
Australian Unity
Australian Unity