Event Speakers:

2025 Speaker Line-Up


Matt Henderson
Matt Henderson
Inspector - Police Assistance Line & Online Reporting Contact Centre
Victoria Police
Martha Carr
Martha Carr
Branch Manager of Client Services
Department of Education
Jon Cina
Jon Cina
Associate Director Legal Help
Victoria Legal Aid
Jordy Ughetti
Jordy Ughetti
CXO
Cenitex
Corrie Thomas
Corrie Thomas
Executive Director of Customer Services and Business Revenue
State Revenue Office
Stephen Bond
Stephen Bond
Director, Service Delivery Projects
Defence Housing Australia
Renae Patterson
Renae Patterson
Customer Service Manager
NSW Department of Climate Change, Energy, the Environment and Water
Robert Parker
Robert Parker
Manager Customer Experience
Glen Eira City Council
Nageswari Vijayakumar
Nageswari Vijayakumar
Service Delivery Manager: Technology and Digital Platforms
Department of Premier and Cabinet
Steven Short
Steven Short
Senior Manager, Customer Service Team
Australian Financial Complaints Authority
Sasha Lord
Sasha Lord
Program Director Transformation
Hume City Council
Peter Jackowski
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
Bridget Wilks
Bridget Wilks
Coordinator Customer Experience
Maitland City Council
Darren Sutton
Darren Sutton
Former-Associate Director
HealthShare NSW
Shanna Kripp
Shanna Kripp
Product Owner of CRM
Maitland City Council
David Flanagan
David Flanagan
Service Optimisation and Enablement Manager
State Revenue Office
Sharon Ryan
Sharon Ryan
Legal Help Reform Implementation Manager
Victorian Legal Aid
Erin McWhirter
Erin McWhirter
Senior Customer Services Officer
Department of Planning and Environment Heritage NSW
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC Australia