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15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
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OUR FEATURED 2019 SPEAKERS

Kevin Bell
Kevin Bell
Director, Customer Coordination
Access Canberra
Joan Brierly
Joan Brierly
Director Customer Service Delivery, Driver and Vehicle Services
Department of Transport WA
Peter Buckmaster
Peter Buckmaster
Director of Digital Experience
NSW Department of Education
Rosetta Carrington Lue
Rosetta Carrington Lue
Senior Contact Centre Advisor
US Department of Veteran Affairs
Tamara Cook
Tamara Cook
Maintenance Response Centre Manager
QLD Department of Housing & Public Works
Felicity Cox
Felicity Cox
Director, NSW Customer Service Commission
Department of Premier & Cabinet
Kate Fowler
Kate Fowler
Assistant Commissioner
Australian Taxation Office
Tony Gately ASM
Tony Gately ASM
Assistant Commissioner, Director, Control Centres
NSW Ambulance
Wendy Keith
Wendy Keith
Director Housing Contact Centre
Department of Family and Community Services
Oswaldo Mestre
Oswaldo Mestre
Chief Service Officer & Director of Citizen Services
City of Buffalo New York
Kirsty Chorazy
Kirsty Chorazy
Contact Centre Performance & Improvement Manager
Service NSW
Darren Sutton
Darren Sutton
Associate Director Customer Services
Health Share NSW
Catherine Veronesi
Catherine Veronesi
Manager Customer Service
City of Sydney
Kimberly Wilson
Kimberly Wilson
Customer Experience Manager
Brisbane City Council
Geoff Stodart
Geoff Stodart
Senior Customer Service Advisor
Blue Mountains City Council
Gabrielle Angles
Gabrielle Angles
Executive Manager Customer Service
Northern Beaches Council
Trudie Hurst
Trudie Hurst
Group Manager Customer Service Delivery
Southland District Council New Zealand
Roy Hazelwood
Roy Hazelwood
Contact Centre Manager
Anglicare
Andrea Hodson
Andrea Hodson
National Senior Manager, Digital, Customer Experience Transformatio
Australia Post
Lucas Karchinsky
Lucas Karchinsky
Executive Manager Call Centre Operations & Business Solutions
Life Flight Foundation
Kerri McCaw
Kerri McCaw
Group Workforce Planning Manager Call Centres
NIB
Lauren Reid
Lauren Reid
Head of Direct Service
MLC Life Insurance
Jessica Ward
Jessica Ward
Prospective Student Enquiries Centre Team Leader
Deakin University
Lindsay Whelan
Lindsay Whelan
Manager Quitline
Quitline Victoria
Anthony Bonnici
Anthony Bonnici
Director
Move Mountains
Alex McFadden
Alex McFadden
Manager Operational Readiness
NSW State Emergency Services
Stacey Tomasi
Stacey Tomasi
Managing Director
Datacom

GOVCC 2019 ADVISORY BOARD

Rosetta Carrington Lue
Rosetta Carrington Lue
Senior Advisor Architect & Design, Office of Information & Technology (OIT)
US Department of Veteran Affairs
Oswaldo Mestre
Oswaldo Mestre
Chief Service Officer & Director of Citizen Services
City of Buffalo New York
Kate Fowler
Kate Fowler
Assistant Commissioner
Australian Taxation Office
Catherine Veronesi
Catherine Veronesi
Manager Customer Service
City of Sydney
Jonathan Duhig
Jonathan Duhig
Experience Design for Strategic Telephony
Department of Human Services
Gabrielle Angles
Gabrielle Angles
Executive Manager Customer Service
Northern Beaches Council
Kirsty Chorazy
Kirsty Chorazy
Contact Centre Performance & Improvement Manager
Service NSW
Darren Sutton
Darren Sutton
Associate Director Customer Service
Healthshare NSW
Joan Brierley
Joan Brierley
Director Customer Service Delivery Driver and Vehicle Services
Department of Transport WA
Wendy Keith
Wendy Keith
Director Housing Contact Centre
Department of Family and Community Services
David Daley
David Daley
General Manager Workplace Engagement
ESSSuper
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