Event Speakers:

GovCC 2024: Thought Leaders and Innovators Included


Jarrod Howard
Jarrod Howard
Deputy CEO Customer Services Delivery Group
Services Australia
Bo Robertson
Bo Robertson
General Manager, Operations Management Division: Customer Service Delivery Group
Services Australia
Darren Lee
Darren Lee
General Manager: National Contact Centre
Oranga Tamariki - Ministry for Children
Amber Benjafield
Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Sasha Lord
Sasha Lord
Program Director Digital Transformation
Hume City Council
Ben Thompson
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Ally Tregaskis
Ally Tregaskis
Systems & Improvement Manager
City of Sydney
Sophie Uldrich
Sophie Uldrich
Senior Manager Customer Service
Transport Accident Commission
Steven Short
Steven Short
Manager, Customer Service
Australian Financial Complaints Authority
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Jacqueline Shanahan
Jacqueline Shanahan
Business Architect
NDIS
Linda Sperring
Linda Sperring
Executive Director Service Delivery
Department of Energy, Mines, Industry Regulation and Safety
Kate Allanby
Kate Allanby
Director Customer Information
Department of Energy, Mines, Industry Regulation and Safety
Simon Kriss
Simon Kriss
Chief AI Officer
simonkriss.ai
David Daley
David Daley
Former Group Executive, Find Administration & Transformation, Member Engagement
ESSSuper
Pran Chhabra
Pran Chhabra
General Manager Customer Information
Department of Mines, Industry Regulation and Safety, Western Australia
Tina Cao
Tina Cao
Service Manager
Neami National
Gavin Josef
Gavin Josef
Manager Customer Contact Operations
City of Melbourne
Melissa Thompson
Melissa Thompson
Manager Customer Service
Whitehorse City Council
Jane Curtain
Jane Curtain
Coordinator Human Experience
Whitehorse City Council
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Lauren McKenzie
Lauren McKenzie
Customer Engagement Manager
Maribyrong City Council
Rachel Baron
Rachel Baron
Service Designer
NDIS
Paul Magee
Paul Magee
Director & President
Auraya Systems
Angie Elopre
Angie Elopre
Senior Solution Consultant
Sprinklr

2025 Speaker Line-Up


Jon Cina
Jon Cina
Associate Director Legal Help
Victoria Legal Aid
Matt Henderson
Inspector - Police Assistance Line & Online Reporting Contact Centre
Victoria Police
Nageswari Vijayakumar
Nageswari Vijayakumar
Service Delivery Manager: Technology and Digital Platforms
Department of Premier and Cabinet
Stephen Bond
Stephen Bond
Director, Service Delivery Projects
Defence Housing Australia
Jordy Ughetti
Jordy Ughetti
Chief Experience Officer
Cenitex
Steven Short
Steven Short
Senior Manager, Customer Service Team
Australian Financial Complaints Authority
Martha Carr
Martha Carr
Branch Manager of Client Services
Department of Education
Corrie Thomas
Corrie Thomas
Executive Director of Customer Services and Business Revenue
State Revenue Office
Sasha Lord
Program Director Transformation
Hume City Council
Peter Jackowski
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
Erin McWhirter
Senior Customer Services Officer
Department of Planning and Environment Heritage NSW
Renae Patterson
Customer Service Manager
NSW Department of Climate Change, Energy, the Environment and Water
Darren Sutton
Associate Director
HealthShare NSW
Robert Parker
Robert Parker
Manager Customer Experience
Glen Eira City Council
Bridget Wilks
Coordinator Customer Experience
Maitland City Council
Shanna Kripp
Product Owner of CRM
Maitland City Council
Sharon Ryan
Legal Help Reform Implementation Manager
Victorian Legal Aid
David Flanagan
State Revenue Office of Victoria
State Revenue Office
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC Australia