Event Speakers:

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia

2026 Expert Speaker Line-up

Julie Corn
Julie Corn
Commissioner of Department of Emergency Communications/911
Department of Emergency Communications
Department of Emergency Communications
Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
ATO
Matthew Wormald
Matthew Wormald
A/Assistant Commissioner
Fire and Rescue NSW
Fire and Rescue NSW
Renae Patterson
Renae Patterson
Acting Director Customer Service
Department of Climate Change, Energy, the Environment and Water
Department of Climate Change, Energy, the Environment and Water
Peter Jackowski
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
SEC Victoria
San Chander
San Chander
Director, ICT Policy & Engagement
Digital NSW
Digital NSW
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Nandita Sharma
Nandita Sharma
Director, Ai Standards (Commonwealth)
Digital Transformation Agency
Digital Transformation Agency
Chirag Lodhia
Chirag Lodhia
Director, Digital Health Training & Adoption Digital Pathology Contact Centre
Monash Health
Monash Health
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
Catherine Veronesi
Catherine Veronesi
Executive Manger Service Experience
City of Sydney
Sophie Uldrich
Sophie Uldrich
Senior Manager of Customer Services
Transport Accident Commission
Transport Accident Commission
Carla Armanet
Carla Armanet
Executive Director, CX & Engagement
Metropolitan Memorial Parks
Metropolitan Memorial Parks
Matt Hou
Matt Hou
General Manager Hornsby Ku-ring-gai
Western Sydney Local Health District
Western Sydney Local Health District
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Lake Macquarie City Council
Anna Thomas
Anna Thomas
Cx Transformation Lead
icare
icare
Ben Thompson
Ben Thompson
Community, Culture and Customer Experience Director
Waverley Council
Waverley Council
Brian Lee
Brian Lee
Principal Solution Architect, Digital Id and Verifiable Credentials Programme
Services NSW
Services NSW
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Scott Unwin
Senior Manager
Service NSW
Service NSW
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA

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