CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Santa’s come early for CX champions! Snag your Christmas treat and join us for CCW’s 10th anniversary!
Santa came early for contact centre pros! Celebrate 10 years of CCW magic with our Early Christmas Treat - save $500 off the current early bird rate when you register with code CCWMERRY before midnight, 18th December.
Join 200+ senior CX leaders and innovators on the Gold Coast from 4-6 March 2025. With sessions on AI wonders, workforce wizardry, and customer retention secrets, this event is where the CX future happens.
Why wait? Give yourself the gift of innovation this holiday season!
Hurry - this Christmas cheer ends 18th December at midnight! Don’t let it slip down the chimney.
Join 200+ senior CX leaders and innovators on the Gold Coast from 4-6 March 2025. With sessions on AI wonders, workforce wizardry, and customer retention secrets, this event is where the CX future happens.
Why wait? Give yourself the gift of innovation this holiday season!
Hurry - this Christmas cheer ends 18th December at midnight! Don’t let it slip down the chimney.
GET READY FOR CCW 2025!
Celebrate a Decade of Excellence and Transformation!
In 2025, we proudly celebrate ten years of Customer Contact Week in ANZ, a milestone event dedicated to ‘empowering human connection through technology’. Unlike any other industry event, CCW 2025 brings together the largest and most influential gathering of customer contact leaders in the region, setting the benchmark for innovation, insight, and impact in the customer contact field.
Why Choose CCW 2025?
CCW 2025 stands out for its unmatched depth and breadth of content, delivered by an incomparable range of speakers from top companies, and leading technology providers. This is where thought leaders, change-makers, and visionaries in customer contact converge to tackle the industry’s most pressing challenges and explore pioneering trends that will shape the future. Here’s what sets CCW apart:
Why Choose CCW 2025?
CCW 2025 stands out for its unmatched depth and breadth of content, delivered by an incomparable range of speakers from top companies, and leading technology providers. This is where thought leaders, change-makers, and visionaries in customer contact converge to tackle the industry’s most pressing challenges and explore pioneering trends that will shape the future. Here’s what sets CCW apart:
- Unrivalled Speaker Line-Up: Gain insights from industry pioneers who are actively transforming the customer contact landscape. Hear first-hand from the best minds in the field, sharing real-world case studies and strategies to common challenges.
- Comprehensive Agenda: From AI-driven customer experiences to workforce optimization, CCW covers the most relevant topics, offering a well-rounded program that addresses every facet of customer contact. With interactive workshops, panels, and quickfire presentations, you’ll gain actionable insights you won’t find elsewhere.
- Unmatched Networking Opportunities: Connect with like-minded professionals and industry leaders through exclusive networking sessions, speed networking, and roundtables. CCW is known for fostering meaningful connections that go beyond business cards – it’s a community.
- Interactive Innovation Hub: Explore the latest technologies and solutions in our Innovation Hub, featuring live demos and opportunities to engage directly with solution providers who are reshaping customer contact.
70+ Speakers and Counting....
Ben Coughlin
Chief Customer Officer
Webjet
Angelo Azar
Chief Operating Officer
Honey Insurance
Sue Coe
Client Services Manager
RedHealth Independent Medical Assessments
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Kanika Puri
Chief Operating Officer
Fast Cover
Lauren Reid
Chief Customer Officer
Navy Health
Adam Geneave
Chief Customer & Sales Officer
Jucy
Duncan Guy
Chief Executive Officer
SensesWA
Christopher Douglas
Regional Director – Member Experience, Asia Pacific
Accor Plus
Doug Casterton
Head of Operational Excellence
GetYourGuide
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Brandon Davis
Contact Centre Director
Uniting AgeWell
Renee Moore
Customer Contact Director
Bega Cheese Limited
Luke Hutchinson
Director Student Experience
TAFE SA
Feiselia Tan
General Manager – Data & AI Solutions
Telstra
Emma Hounsell
General Manager Contact Centres – Health Insurance
Bupa
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Kelly Mendes
General Manager Shared Services
Pica Group
Emilia Simone
General Manager – Customer Experience
Sime Darby Motors
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Cloe Kernick
GM Customer and Market Operations
Energy Queensland
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Aneta Field
Senior Manager: Customer Support
Honey Insurance
Ben Abrew
Global Operations Manager,
AGL
Brendon Deleon
Group Customer Experience Manager & Contact Centre Manager
Westpoint Autos
Leon Tsui
Manager Assisted Recovery
Accident Compensation Corporation NZ
Jacqueline Karam
Contact Centre Manager
P&N Bank
Joshua Curtis
Centre Manager – Customer Care
Super Retail Group
Duncan Thomson
ICCC Service Manager
Redland City Council
Brent Sheriff
Manager Customer Operations
Energy Queensland
Chrissy Leong
Member Services Manager
MIPS
Shannon Fox
Manager: Business Transformation
Red Energy
Jackie Klus
Manager Customer Experience Customer Driven Service
eVolt
Catherine Veronesi
Manager Customer Service
City of Sydney
Marija Licina
Customer Experience Manager
QTAC
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Trudy Noller
Community & Engagement Manager, Customer & Commercial Department,
University Admissions Centre
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Claudia Grinzi
Head of Member Services
Flybuys
Hayley McNab
Head of Customer Care
The Warehouse Group
Melissa van der Burgt
Head of Customer Experience Centres - Direct & Specialist Skills
Allianz Australia
Natalie Lane
Head of Contact Centre
Greater Bank
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Toby Ellis
Head of Customer Success
AMP
Helen Crossan
Head of Member Services
Australian Retirement Trust
Adam Waters
Head of Performance and Planning
CBHS
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Daniel Vollmer
Head of Customer Service
Country Road Group
John Connolly
Head of Customer Contact Centre
Newcastle Permanent
Lucus West
Head of Customer Operations
AutoGuru
Rachel Lane
Head of Customer Support
The Lottery Office
Darren Randall
Digital Innovation Lead
Bupa Australia & New Zealand
Jane Elley
Customer Segment Leader
Department of Inland Revenue (New Zealand)
Lara Bellino
Customer Experience Team Leader
QTAC
Jaime Jonston-Smith
General Manager Contact Centre
Feros Care
Titus Peter
Head of Student Recruitment
Holmesglen
Taryn Paddle
Capability & Operational Excellence Manager
Vocus
Madhu Mazumdar
Executive General Manager – Technology
Journey Beyond
Lisa Curry
Contact Centre Manager -arhi Service
nib Group
Brent Alexander
National Manager – Customer Relationship Centre
Beyond Bank
Seth Reynolds
General Manager
Compass Education
Andy Hitchen
Customer Operations & Provider Solutions Hub Lead
Medibank
Laura Horton
Workforce Optimisation Manager
Teacher Health
Luke Jones-Power
Head of Customer Support
Youi Insurance
Vivienne Manapsal
Customer Experience Manager
Royal Canin Australia & New Zealand
Eleni Miller
General Manger, Customer Sales & Service
APT Travel Group
Kirsty Fonsdituri
Head of Client Services
NobleOak
Gerry Tucker
Director of Sales: Large Enterprise
Sprinklr
Stephen Bond
Director Enterprise Project Management
Defence Housing Australia
Praveen Sasidharan
Chief Delivery Officer
Allianz
Alexandra Craggs
CX Portfolio Director
IQPC
Laurence Fonsdituri
Head of Customer
Coles Group
BECOME A CCW SPONSOR
Elevate your brand and forge valuable connections at CCW 2025 – the premier customer contact event in Australia and New Zealand. As a sponsor or exhibitor, you’ll gain exclusive access to an engaged audience of industry leaders, decision-makers, and CX professionals who are driving the future of customer experience.
Showcase your innovative solutions, amplify your brand, and position yourself at the forefront of the evolving customer contact landscape. This is your chance to connect with the brightest minds in CX, foster strategic partnerships, and make a lasting impact in the industry.
Don’t miss this unparalleled opportunity to lead, inspire, and shape the future of customer contact!
Showcase your innovative solutions, amplify your brand, and position yourself at the forefront of the evolving customer contact landscape. This is your chance to connect with the brightest minds in CX, foster strategic partnerships, and make a lasting impact in the industry.
Don’t miss this unparalleled opportunity to lead, inspire, and shape the future of customer contact!
Check out the 2024 highlights!
What’s Your Unique Contact Centre Superpower?
Relive the magic of 2024 edition of Customer Contact Week ANZ! Thee showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. Get excited for the future! We're gearing up for an even bigger and better 10th anniversary celebration in 2025!
Customer Contact Week ANZ in Numbers
2025 Sneak Peak
100+ Expert Speakers
Diamond Disco & CCW Awards
Executive Leaders Day
CCW Time Capsule
Deep Dive Tracks & Big
Ideas Stage
Technological Solutions Showcase
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDING ACCOUNTS AT CCW 2025!
THE #CCWEEKAU DIFFERENCE
AN AWESOME EXPERIENCE
Kick back in our relaxed networking sessions
At the end of an insightful day, prepared to be wow’d as you relax in our evening networking activities.
INTERACTIVITY. A TRUE COMMUNITY.
Curated networking sessions ensure you meet new people every day Group discussions, workshops, panel sessions, roundtables, speed networking, concierge meetings and so much more means you will have the interaction you crave at all other shows.
AT A BEAUTIFUL RESORT ON THE GOLD COAST
To us you are a VIP and should be treated like it.
CCW is held at the Star on the Gold Coast, a premier location – not a soulless convention centre. Connect with other attendees under the stars at our rooftop bar drinks reception and enjoy the sand between your toes when you step out of the conference to explore the local area.
85% SERVICE EXECUTIVES IN ATTENDANCE
Want to avoid a day of non-stop pitches and product focused presentations?
CCW sessions are designed to avoid pitch-after-pitch sessions with a dedicated agenda team to ensure that each and every session focuses on challenges and approaches to these, ensuring you get actionable insights from each and every session.
The Industry's Most Exciting Night of the Year!
The 2025 CCW Excellence Awards Night promises to be bigger and better, celebrating the brightest minds and most innovative companies in the customer contact industry.
Taking place on March 5th, 2025, this prestigious evening will shine a spotlight on the teams and individuals who are driving the future of customer experience (CX) and redefining excellence in the contact centre space.
From award-winning contact centers to ground breaking technological innovations, the night will showcase the exceptional talent, leadership, and dedication that are shaping the next era of CX transformation. Join us as we honor the pioneers pushing the boundaries of customer contact and celebrate their remarkable achievements
What you missed at CCW 2024
50+ ANZ Leaders On Stage
CCW 2024 brought an electric line up of speakers, sharing insights from different industries across use case presentations, engaging panel discussions and interactive roundtables. With real business insights and actionable takeaways, this years line up delivered real learning opportunities for attendees.
CCW Excellence Awards
Industry excellence was celebrated with 6 prestigious Awards at our Stars in Their Eyes Awards night. Filled with unforgettable flair and sparkle, the 2024 Awards were a beacon to success stories and celebration
Most Interactive CCW (Yet!)
CCW 2024 had an unprecedented level of engagement and participatory experiences, with over 100 audience questions, 250 poll votes and 10+ hours of engaging networking time!
A Five Star Event! See what our attendees are saying:
The event was amazing most of all due to the great people - organizer team and attendees. That said, the topic, the venue, and the setting were also world class. I would recommend your event to any customer-focused organization and professional!
CCW 2024 was a powerhouse of great speakers, diverse and relevant content, and helpful vendor support. It was great to be in a room full of people passionate about the customer experience, and I learnt a lot to take back to my business. Can’t wait for CCW 2025!
The CCW team did an amazing job organising and executing the event. All the sessions were well thought of and as an attendee I was able to learn so much. I also enjoyed networking and meeting leaders from across the contact centre industry
Had the most wonderful time at Customer Contact Week Australia and NZ last week. It was so invigorating to be around so many like-minded, #customercentric people! There were so many insightful speakers, fantastic insight into the future of customer service with #AI, so many different perspectives and industries, and I met the best people!
2025 Sponsors and Partners
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