THE HOME OF Australia’s



International & Australian Speakers




New Interactive Workshops on Customer Centricity, Technology Innovation and the Future Workforce 


New Site Tours at Allianz and Sunsuper


Event Series
from Vegas!

Unforgettable Experiences..

2019 Inspirational Speakers

View All Speakers

What Was Covered..

Leading in Uncertain Times

Understanding your customer and improving all interactions to be consistently customer focused through adopting new channels and utilising data analytics

Look Beyond Traditional Boundaries

Successfully implementing digital solutions to create a seamless experience through all channels – whether singular, multi or omnichannel

Upskill Your Frontline into Leadership Positions

Creating an engaging, high-performance environment which supports and empowers highly capable staff

You Join A Global Community

Here's some of the many benefits of our CCW event

Leading in Uncertain Times

CCW is the World’s Largest Customer Contact Event Series

The 4th Annual Customer Contact Week Australia, is an extension of the 20th Annual Customer Contact Week from Las Vegas USA!

Look Beyond Traditional Boundaries

Access Your Market’s Top Decision Makers

CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Customer Experience, Service Delivery and more.

Upskill Your Frontline into Leadership Positions

Demonstrate your Expertise and Product Excellence

Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.

Towards Outcome Centric Measurement

Branding and Product Positioning

CCW is Australia’s #1 Customer Service event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!

Who You Will Meet at Contact Centre Week 2019

Heads/Directors/Managers of:


Contact Centre


Customer Care


Customer Experience


Customer Engagement


Customer Operations


Customer Service


Customer Success


Innovation & Technology


Customer Support


Contact Centre Sales


Contact Centre Sales


Service Delivery

Join Australia’s Largest Customer Contact Community!

Here at CCW, we know how important it is to build relationships and professional networks. That’s why, we’ve designed our agenda around building the customer contact community and fostering these connections.

Site Tours and Workshops

Attendees are treated to Site Tours at cutting-edge contact centres of Australia's most established brands. In addition, our world-class workshops focus on Customer Centricity, Technology Innovation, and Future Workforce.

Community Welcome Evening

The perfect opportunity for CCW alumni to welcome new attendees to the fold. This evening will be filled with fun, networking drinks and light entertainment.

Awards Ceremony & Gala Dinner

Enjoy a night filled with celebration drinks and dinner exclusively included with your conference ticket!

Thank You to Our Partners!

Diamond Sponsor
Platinum Partner
Gold Sponsor
Event Partners
Event Partners
Event Partners
Event Partners
Exhibition Partners
Exhibition Partners
Recruitment Partner
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners