18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Sponsors and Partners | Customer Contact Week ANZ
FOUNDATION PARTNER
Fin by Intercom
Website: https://fin.ai/drlp/ai-agent
Fin is the highest-performing AI agent for customer service, delivering higher quality answers and resolving more complex queries than any other AI agent. Fin is brought to you by Intercom, the industry-leading AI-first customer service provider. No matter where your support tickets live, Fin works with any helpdesk and outperforms... Read More
GOLD SPONSOR
Microsoft
Website: http://www.microsoft.com
Microsoft creates platforms and tools powered by AI to deliver innovative solutions that meet the evolving needs of our customers. The technology company is committed to making AI available broadly and doing so responsibly, with a mission to empower every person and every organization on the planet to achieve more.... Read More
EVENT PARTNERS
Vonage
Website: https://www.vonage.com.au/
Vonage is a global CPaaS innovator helping contact centres across Australia and New Zealand build secure, trusted, and branded customer connections. With programmable SIP trunking, businesses can extend global voice reach while ensuring local hosting, compliance, and carrier-grade reliability. Vonage’s Branded Communications suite - Branded Calling and Branded Messaging, enables... Read More
Zendesk
Website: http://www.zendesk.com
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts... Read More
Fusion5
Website: https://www.fusion5.com/au/
Drawing on over 20 years of IT industry experience, Fusion5 is a trusted transformation partner for established enterprises and growing businesses across Australasia. We excel in sectors as diverse as agriculture and finance, and retail to real estate, helping our valued customers close the gaps between business vision and IT... Read More
Zoom
Website: https://zoom.us/
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings,... Read More
Velrada
Website: https://velrada.com/
Velrada is a global Microsoft Cloud Solution Partner with deep expertise across the Microsoft stack. Since 2009, we’ve delivered outcome-focused solutions that create impact and measurable results. Today, we’re helping clients work smarter with Microsoft AI, Copilot, and intelligent agents. We specialise in Power Platform, Dynamics 365, Azure, Modern Workplace,... Read More
DFP Recruitment
Website: https://www.dfp.com.au/
DFP Recruitment is one of Australia’s leading recruitment companies operating across both private and public sectors. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment service is designed... Read More
TCN
Website: https://au.tcn.com/
TCN is a trusted provider of contact centre software, powering thousands of businesses with customer communication while improving operational efficiency. Supporting billions of interactions each year, our software is powerful, flexible and scalable to meet the needs of any contact centre. With AI-powered solutions, TCN’s unified platform, Operator, elevates your... Read More
