26 - 28 February, 2020 | Gold Coast

2019 Sponsors & Exhibitors

Diamond Sponsor

Website: http://www.genesys.com/anz

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Platinum Partner

Website: http://www.avaya.com/

Avaya enables the mission critical, real-time applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid. Today’s digital world requires... Read More

Gold Sponsor

Website: https://www.8x8.com/

The 8x8 Communications Cloud provides everything a company needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is... Read More

Event Partners

Probe Group
Website: https://probegroup.com.au/

PROBE. The NEXT Generation BPO. We provide outsourced sales, service and collections; back office processing; and field services. Human and automated conversations for today; and we’re developing solutions that will serve and solve future needs and challenges; we synergise with our clients for greater potency; we use ideas to power... Read More

Website: https://freshdesk.com/

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support.Our flagship product, Freshdesk, equips organisations with the tools they need... Read More

LimeBridge Australia
Website: http://www.limebridge.com.au

LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. With any of our transformation programs your company sales or service offering will be reporting higher levels of customer satisfaction or transformed sales results for 20% less cost within months – without investing in... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire, retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in... Read More

Website: http://www.zendesk.com

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.Zendesk was built upon a simple idea: Make... Read More

Exhibition Partners

Noble Systems
Website: http://www.noblesystems.com

Noble Systems is a global leader in customer communications, providing innovative solutions for Unified Contact Centre solutions, Workforce Management and Speech Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers... Read More

Website: http://www.1300australia.com.au

CallN was founded 6 years ago and now operates in 13 countries with our primary focus in Australia where we are based. It provides Contact Centre QA automation and CX Management for all voice-based interactions. CallN works seamlessly with dozens of VoIP telephony systems and receive rave reviews from our... Read More

Recruitment Partner

DFP Recruitment
Website: http://www.dfp.com.au

DFP Recruitment Services is one of Australia’s leading recruitment companies operating across both the private commercial and public sector. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment... Read More