18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Sponsors and Partners | Customer Contact Week ANZ
FOUNDATION PARTNER
Fin
Website: https://fin.ai/
Fin is the highest-performing AI agent for customer service, delivering higher quality answers and resolving more complex queries than any other AI agent. Fin is brought to you by Intercom, the industry-leading AI-first customer service provider. No matter where your support tickets live, Fin works with any helpdesk and outperforms... Read More
GOLD SPONSORS
Cresta
Website: https://cresta.com/
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform... Read More
Microsoft
Website: http://www.microsoft.com
Microsoft creates platforms and tools powered by AI to deliver innovative solutions that meet the evolving needs of our customers. The technology company is committed to making AI available broadly and doing so responsibly, with a mission to empower every person and every organization on the planet to achieve more.... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than... Read More
Twilio
Website: http://www.twilio.com
Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá,... Read More
EXCLUSIVE SILVER SPONSOR
Outsource Fiji
Website: outsourcefiji.com/contact/
Fiji, an island nation in the South Pacific and a popular tourist destination with white sandy beaches and tropical landscapes is now becoming the outsourcing destination of choice for many global brands. Access to a highly qualified workforce, superior customer service skills, neutral English accents, low attrition rates, state of... Read More
EVENT PARTNERS
Vonage
Website: https://www.vonage.com.au/
Vonage is a global CPaaS innovator helping contact centres across Australia and New Zealand build secure, trusted, and branded customer connections. With programmable SIP trunking, businesses can extend global voice reach while ensuring local hosting, compliance, and carrier-grade reliability. Vonage’s Branded Communications suite - Branded Calling and Branded Messaging, enables... Read More
Zendesk
Website: http://www.zendesk.com
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts... Read More
Insight
Website: https://au.insight.com
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. As a Fortune 500 technology company, backed by 35+ years of expertise and a deep network of 6,000+ partners, we deliver secure, end-to-end IT solutions for organizations around the... Read More
NiCE
Website: www.nice.com
As a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted customer experience (CX) software for the contact centre and beyond, NiCE is passionate about removing the friction between companies and consumers to create extraordinary experiences that build brand loyalty and foster unbreakable bonds. Featuring CXone, the world’s leading cloud... Read More
Fusion5
Website: https://www.fusion5.com/au/
Drawing on over 20 years of IT industry experience, Fusion5 is a trusted transformation partner for established enterprises and growing businesses across Australasia. We excel in sectors as diverse as agriculture and finance, and retail to real estate, helping our valued customers close the gaps between business vision and IT... Read More
Zoom
Website: https://zoom.us/
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings,... Read More
Velrada
Website: https://velrada.com/
Velrada is a global Microsoft Cloud Solution Partner with deep expertise across the Microsoft stack. Since 2009, we’ve delivered outcome-focused solutions that create impact and measurable results. Today, we’re helping clients work smarter with Microsoft AI, Copilot, and intelligent agents. We specialise in Power Platform, Dynamics 365, Azure, Modern Workplace,... Read More
DFP Recruitment
Website: https://www.dfp.com.au/
DFP Recruitment is one of Australia’s leading recruitment companies operating across both private and public sectors. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment service is designed... Read More
TCN
Website: https://au.tcn.com/
TCN is a trusted provider of contact centre software, powering thousands of businesses with customer communication while improving operational efficiency. Supporting billions of interactions each year, our software is powerful, flexible and scalable to meet the needs of any contact centre. With AI-powered solutions, TCN’s unified platform, Operator, elevates your... Read More
hecttor
Website: https://www.hecttor.ai/
Hecttor is an AI speech clarity and comprehension company. Voice is how people connect and solve problems. We create technologies that ensure everyone can follow, respond, and truly understand each other. We pioneered real-time speech speed adjustment and clarity enhancement, creating AI that adapts spoken communication to the listener in... Read More
Voxworks
Website: https://www.voxworks.ai
Voxworks is an Australian AI voice technology company building scalable, low-latency and natural sounding voice agents for enterprise. Voxworks can create customised voice automation workflows with its proprietary orchestration layer, providing highly dependable call scripts with flexibility to create engaging personalities. Able to integrate with any system via API, Voxworks... Read More
Plain English Foundation
Website: https://www.plainenglishfoundation.com/
Plain English Foundation and ENS International help organisations elevate both sides of communication, the clarity of their message and the capability of their people. Plain English Foundation is Australia’s leading provider of plain language training and editing services, delivering hundreds of workshops each year to help professionals write clearly and... Read More
