25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD

2020 Sponsors & Exhibitors

Diamond Sponsor

Website: http://www.genesys.com/anz

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Platinum Partner

Website: http://www.avaya.com/

Avaya enables the mission critical, real-time applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid. Today’s digital world requires... Read More

Cloud CX Partner

NICE inContact
Website: http://www.niceincontact.com

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter... Read More

Gold Sponsor

Website: https://www.8x8.com/

The 8x8 Communications Cloud provides everything a company needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is... Read More


Fiji Consulate General & Trade Commission

The Fiji Consulate General and Trade Commission, Australia & New Zealand, carries out trade and investment promotional activities on behalf of the Government of Fiji. Our aim is to contribute to Fiji's economic prosperity through:●        Promoting Fiji as an ideal investment destination and place to do business●        Attracting high quality... Read More

Cloud Contact Centre Sponsor

Enghouse Interactive
Website: https://www.enghouseinteractive.com.au/enghousecloud

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders. Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre... Read More

Technology Innovation Sponsor

Website: www.poly.com/au/en

Plantronics and Polycom are now Poly, the global communications company that powers authentic human connection and collaboration. Their comprehensive set of smart endpoints span personal and group communication, with a full range of headsets, desk and conference phones, and video collaboration solutions. Bringing the world closer. One to one. One... Read More

Innovation Centre Sponsor

Website: http://www.ttech.com

TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates omnichannel customer experiences on behalf of leading brands across the world. The Company provides outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that creates human centric, tech-enabled, insight-driven customer experience solutions for clients and... Read More

Event Partners

Probe Group
Website: https://probegroup.com.au/

PROBE. The NEXT Generation BPO. We provide outsourced sales, service and collections; back office processing; and field services. Human and automated conversations for today; and we’re developing solutions that will serve and solve future needs and challenges; we synergise with our clients for greater potency; we use ideas to power... Read More

Website: https://freshdesk.com/

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support.Our flagship product, Freshdesk, equips organisations with the tools they need... Read More

Premier Technologies
Website: http://www.premiercontactpoint.com

Every day, Premier Technologies is trusted by over 30,000 organisations in Australia and Overseas to facilitate mission critical customer interactions.With a passion for improving customer outcomes and the technology that drives them, Premier is a market leader in cloud based customer contact, self service and secure payments technologies. Over the... Read More

LimeBridge Australia
Website: http://www.limebridge.com.au

LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. With any of our transformation programs your company sales or service offering will be reporting higher levels of customer satisfaction or transformed sales results for 20% less cost within months – without investing in... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire, retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in... Read More

Website: http://www.zendesk.com

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.Zendesk was built upon a simple idea: Make... Read More

Coffee Cart Sponsor

Website: http://www.phonestat.com/

Phonestat is a cloud solution that analyses every call that a customer has made to measure the quality of their overall experience. Managers are notified via email when a phone call receives a poor rating and can access powerful drill-down reports to find valuable insights. Using our powerful search engine... Read More

Exhibition Partners

Website: www.knosys.it

Knosys are a marketing leading Australian Knowledge Management solution offering a cloud-based platform to make Knowledge Management possible for companies of all sizes throughout Australia, New Zealand and Asia. Their platform KIQ Cloud brings innovative tools and features to the market that simplify Knowledge Management integration and help organisations improve... Read More

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is a global business outsourcer providing a suite of contact center and back office services for clients across many industries including telecommunications, banking and financial services, insurance, technology, education and retail. With a strong focus on culture, Acquire has built a team that is passionate about service excellence... Read More

Zoho Corporation
Website: http://www.zoho.com

Zoho is a business operating system—a single cloud software platform with all the applications to run an entire business. We have over 15 million users. Zoho's productivity and collaboration suite includes Email Hosting, Document Management, Office Suite and Project Management, while the business applications range from CRM and Campaign Management... Read More

Website: www.livepro.com

livepro are experts in Customer Experience Knowledge Management and have provided their feature-rich yet easy to use solution to customer service in all major industries since 2001.livepro focuses on delivering answers to agents - not long complex documents. This is made possible by livepro’s powerful features like search and easy... Read More

Auraya Systems
Website: www.aurayasystems.com

Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages. Auraya develops ArmorVox™, the next-gen AI voice biometric engine, which delivers easy to use yet highly secure voice authentication and... Read More

Noble Systems
Website: http://www.noblesystems.com

Noble Systems is a global leader in customer communications, providing innovative solutions for Unified Contact Centre solutions, Workforce Management and Speech Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers... Read More

Website: http://www.1300australia.com.au

CallN was founded 6 years ago and now operates in 13 countries with our primary focus in Australia where we are based. It provides Contact Centre QA automation and CX Management for all voice-based interactions. CallN works seamlessly with dozens of VoIP telephony systems and receive rave reviews from our... Read More

Recruitment Partner

DFP Recruitment
Website: http://www.dfp.com.au

DFP Recruitment Services is one of Australia’s leading recruitment companies operating across both the private commercial and public sector. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment... Read More

Lanyard Sponsor

Website: www.datacom.com.au

Datacom works with organisations and communities around the world to solve their biggest challenges, imagine new possibilities, and move to a better place by connecting people and technology. With more than 6,300 people working across Australia, New Zealand, Asia, Europe and the Americas, Datacom is truly world-class in capability, and... Read More