4-6 March, 2026 | Gold Coast, Australia
Where Real Engagement Meets Real Opportunity
2025 Sponsors | Customer Contact Week ANZ
EVENT PARTNERS
Sendbird
Website: https://sendbird.com/
Sendbird's AI agent platform enables businesses to deliver superior customer experience with new levels of efficiency. Built on our globally scalable, compliant infrastructure - trusted by thousands of businesses powering billions of conversations every month. We help businesses turn customer service into a competitive edge. Businesses can expect to see... Read More
Dialpad
Website: https://www.dialpad.com/au/
Dialpad is the leading AI-powered Customer Intelligence Platform, revolutionising how people work together by unifying AI Contact Center, AI Sales, AI Voice, AI Meetings, and AI Messaging in a single, seamless workspace. Trusted by over 30,000 forward-thinking brands and millions of users, Dialpad empowers productivity, collaboration, and customer satisfaction through... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than... Read More
InMoment
Website: https://inmoment.com
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human... Read More
Auraya
Website: https://aurayasystems.com/
Auraya is a voice intelligence company with the mission of empowering people and organizations to interact and engage with convenience and security in all channels and languages. Auraya develops its next generation voice biometric AI to deliver easy-to-use and highly secure speaker recognition and fraud detection capabilities. Auraya provides its... Read More
Zendesk
Website: http://www.zendesk.com
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts... Read More
TCN
Website: https://au.tcn.com/
TCN is a leading provider of cloud-based call centre technology for enterprises, BPOs, recovery agencies and contact centres worldwide. Offering a comprehensive contact centre solution designed with client needs in mind, TCN eliminates inhibiting hardware, monthly minimums, and maintenance fees, unlike most competitors. TCN’s platform, Operator, is entirely web-based and... Read More
NICE
Website: www.nice.com
As a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted customer experience (CX) software for the contact centre and beyond, NICE is passionate about removing the friction between companies and consumers to create extraordinary experiences that build brand loyalty and foster unbreakable bonds. Featuring CXone, the world’s leading cloud... Read More
Outsource Fiji
Website: outsourcefiji.com/contact/
Fiji, an island nation in the South Pacific and a popular tourist destination with white sandy beaches and tropical landscapes is now becoming the outsourcing destination of choice for many global brands. Access to a highly qualified workforce, superior customer service skills, neutral English accents, low attrition rates, state of... Read More
CXO2
Website: https://www.cxo2.com.au/
OUR SERVICES SPAN THE CUSTOMER JOURNEY FROM STRATEGY TO EXECUTION. Our team of experienced, customer obsessed practitioners, work side by side with leaders on all aspects of CX transformation – from strategy, operating model, and customer journey design to operational transformation, digitisation, channel optimisation, and culture and capability. CXO2 is... Read More
Soprano Design
Website: https://www.sopranodesign.com/
Soprano Design is a leading global communications platform as a service (CPaaS) provider that helps unleash the true power and potential of communication for large enterprises and government organisations. Headquartered in Sydney, Australia, Soprano brings nearly 30 years of experience with enterprise-level mobile messaging to over 4,500 clients around the... Read More
Recoveriescorp
Website: https://www.corporate.recoveriescorp.com.au/
Recoveriescorp is a credit solutions provider specialising in contact centre resourcing with over 850 staff across Australia, Fiji and New Zealand, owned by Transaction Capital who are a BPO and credit specialist in South Africa with over 4,000 staff. A leading provider of flexible-term insource teams who possess the ability... Read More
Exsead Group
Website: https://exsead.com.au/
Exsead Group is a proven partner for industry leading products and solutions in Australia, specializing in IT Service and Enterprise Service Management, Integrations, Automations, IT Operations, and Product Engineering. As a Freshworks Platinum Partner, we harness the power of Freshworks' AI-driven, low-code platform to deliver solutions like: Freshdesk - Customer... Read More
VERINT
Website: http://www.verint.com
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture,... Read More
CoSauce
Website: https://www.cosauce.co/
CoSauce is a South African based BPO with a niche in serving Aussie and Kiwi businesses. We deliver awesome sales and service outcomes, whilst transforming the cost base of our clients. The type of outcomes that win market awards, and make headlines in annual reports. Our secret sauce? We're small,... Read More
Datagamz
Revolutionizing Contact Center Efficiency with Patnted AI-Powered Process Optimization Many contact centers struggle to achieve long-term operational savings because they rely solely on KPI data and agent assist technologies. However, the biggest driver of inefficiency isn't just agent performance—it’s broken customer interaction processes. At Datagamz, we take a different approach.... Read More
Splace BPO
Website: https://splacebpo.com/
Splace BPO connects brands and customers through Omnichannel CX, delivering seamless, high-quality customer interactions across multiple touchpoints. We provide dedicated and fully managed outsourcing solutions, ensuring efficiency, scalability, and superior customer experiences. Read More
