03 - 05 February, 2020 | Gold Coast

Sponsors & Exhibitors

SA Pavillion

Website: http://www.bpesa.org.za/

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting... Read More

Lead Sponsor

NICE inContact
Website: http://www.niceincontact.com

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals.  NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an... Read More

Diamond Sponsor

Website: http://www.genesys.com/anz

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Platinum Partner

Website: http://www.avaya.com

To meet the needs of organisations in the fast-evolving digital landscape, Avaya has aligned its business and technology to the trends shaping consumer behaviour, including artificial intelligence, the Internet of Things, analytics, cybersecurity, block chain and smart cities. We are doing so by investing heavily in R&D and new services... Read More

Gold Sponsor

Website: https://www.8x8.com/

The 8x8 Communications Cloud provides everything a company needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is... Read More

Associate Partners

Premier Technologies
Website: http://www.premiercontactpoint.com

Every day, Premier Technologies is trusted by over 30,000 organisations in Australia and Overseas to facilitate mission critical customer interactions.With a passion for improving customer outcomes and the technology that drives them, Premier is a market leader in cloud based customer contact, self service and secure payments technologies. Over the... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire, retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in... Read More

Website: http://www.ttec.com

TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More

Event Partners

LimeBridge Australia
Website: http://www.limebridge.com.au

LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. With any of our transformation programs your company sales or service offering will be reporting higher levels of customer satisfaction or transformed sales results for 20% less cost within months – without investing in... Read More

Bright Pattern
Website: http://www.brightpattern.com

Brighter Customer Service Starts with Revolutionary Cloud Technology. Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. It’s new, it’s different, and it will revolutionize the way customer service is delivered. With the purpose of making customer service brighter, easier, and faster than ever... Read More

Website: http://www.zendesk.com

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.Zendesk was built upon a simple idea: Make... Read More

Website: https://freshdesk.com/

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customisation. All of our products live up to this promise and are backed by our world-class support.Our flagship product, Freshdesk, equips organisations with the tools they need... Read More

Website: https://www.twilio.com/

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, and video by virtualising the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use,... Read More

Juice Bar Sponsor

Website: http://www.phonestat.com/

Phonestat is a Quality Assurance application that provides the contact center with an easy to use Quality Assurance (QA) solution, also known as Quality Management (QM), where managers, supervisors and QA specialists monitor, review and evaluate the customer experience offered by the call center and how well contact center agents handle customer interactions.The strength... Read More

Coffee Cart Sponsor

Website: http://www.secureco.co

SecureCo™ is the specialised Payments, Security and Compliance Cloud™. Our mission is to protect brand reputation, while simplifying complexity and reducing the costs of delivering security, compliance and payments solutions. As a leading payments company, SecureCo’s private cloud solutions move credit card and personal information from on-premise environments into our... Read More

Exhibition Partners

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is an award-winning, global business outsourcer headquartered in Australia with locations in the US, Philippines and Dominican Republic. With 7,000+ staff and 12-years’ experience, we deliver intelligent contact centre and back-office functions for businesses across many industries including telecommunications, banking and financial services, healthcare, retail and e-commerce. We... Read More

ABTC Group
Website: https://abtcgroup.com/

Australia’s largest supplier of telephone peripheral productsEstablished in 1991, ABTC Group now not only specialises in professional office and call centre headsets and analogue business telephones but also specialises in audio and video conferencing systems, IP Unified Communications systems, gateways and voice recorder solutions. ABTC Group is also the manufacturer... Read More

Noble Systems
Website: http://www.noblesystems.com

Noble Systems is a global leader in customer communications, providing innovative solutions for Unified Contact Centre solutions, Workforce Management and Speech Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers... Read More

Website: https://aircall.io/

Aircall is a fully cloud-based business phone system that allows companies to set up their phones in couple of minutes and with worldwide lines (over 40 countries). Whether you want to create a call center for a sale and/or support team or traditional phone lines for your business, Aircall allows... Read More

Website: https://www.oracle.com/communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience Read More

Website: http://www.1300australia.com.au

CallN was founded 6 years ago and now operates in 13 countries with our primary focus in Australia where we are based. It provides Contact Centre QA automation and CX Management for all voice-based interactions. CallN works seamlessly with dozens of VoIP telephony systems and receive rave reviews from our... Read More


Unity4- Good ConversationsUnity4 believes in the power of conversation to do good for people and business.  Its technology empowers more options to connect the right people, via the right channel at the right time. It’s all about giving clients the choices they need to achieve bankable outcomes.Unity4 recognise the simple... Read More

Zoho Desk
Website: http://www.zoho.com

Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho... Read More

Recruitment Partner

DFP Recruitment
Website: http://www.dfp.com.au

DFP Recruitment Services is one of Australia’s leading recruitment companies operating across both the private commercial and public sector. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment... Read More

Lanyard Sponsor

Website: www.stellarbpo.com.au

Stellar is the voice behind some of the world’s most loved brands. We are passionate about creating better customer relationships. Stellar’s expertise is in the end-to-end customer journey, delivering an outsourcing offering built on knowledge, decades of experiences and state-of-the-art technological solutions. Named Outsourcer of the Year for the last... Read More

Lectern Sponsor

Veridian Solutions
Website: http://www.veridian.com.au

Veridian Solutions are Australia’s most experienced Omnichannel Cloud Contact Centre ‘as-a-Service’ Solution Provider. A Genesys PureEngage ANZ ‘Partner of the Year’ recipient, our value proposition focuses on driving effective Customer Engagement through integrating solutions at both a technical and operational level. Our business model is built on the values of... Read More