25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD

2020 Sponsors & Exhibitors

Diamond Sponsor

Website: http://www.genesys.com/anz

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Platinum Partner

Website: http://www.avaya.com/

Avaya enables the mission critical, real-time applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid. Today’s digital world requires... Read More

Cloud CX Partner

NICE inContact
Website: http://www.niceincontact.com

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter... Read More

Gold Sponsor

Website: https://www.8x8.com/

The 8x8 Communications Cloud provides everything a company needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is... Read More


Fiji Consulate General & Trade Commission

The Fiji Consulate General and Trade Commission, Australia & New Zealand, carries out trade and investment promotional activities on behalf of the Government of Fiji. Our aim is to contribute to Fiji's economic prosperity through:●        Promoting Fiji as an ideal investment destination and place to do business●        Attracting high quality... Read More

Cloud Contact Centre Sponsor

Enghouse Interactive
Website: https://www.enghouseinteractive.com.au/enghousecloud

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders. Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre... Read More

Award Sponsor

Website: https://monoova.com/

At Monoova, we are all about freeing businesses to scale. That is why we have designed world-class payment solutions to allow businesses to receive, manage andpay funds seamlessly. We enable innovative,scaling businesses with large, ongoing transaction flows to manage all money flows automatically, through one simple API integration. We know... Read More

Technology Innovation Sponsor

Website: www.poly.com/au/en

Plantronics and Polycom are now Poly, the global communications company that powers authentic human connection and collaboration. Their comprehensive set of smart endpoints span personal and group communication, with a full range of headsets, desk and conference phones, and video collaboration solutions. Bringing the world closer. One to one. One... Read More

Innovation Centre Sponsor

Website: https://www.ttec.com/asiapacific

TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates omnichannel customer experiences on behalf of leading brands across the world. The Company provides outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that creates human centric, tech-enabled, insight-driven customer experience solutions for clients and... Read More

Roundtable Partner

Website: https://www.translationz.com.au/

Translationz is a top-tier Australian interpreting and translation company providing services to both public and private organisations globally. With award-winning technology, Translationz offers telephone (OPI) and video remote interpreting (VRI), scheduled and on-demand phone,  as well as other services supporting multilingual initiatives. Translationz is among the fastest-growing major language service... Read More

Event Partners

Call Design
Website: https://www.calldesign.com.au

Call Design is a well-recognised expert in workforce optimisation solutions for contact centres in Australia, United States, Europe and Asia. Offering both on-site and in-the-cloud solutions, Call Design has a robust offering of innovative solutions that optimise the workforce. Combining best-in-class technologies with an experienced team of consultants to offer... Read More

Website: https://www.liveperson.com

LivePerson is the leading provider of cloud-based mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company's enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends... Read More

Twilio Australia
Website: https://www.twilio.com

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, and video by virtualising the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use,... Read More

Website: https://www2.deloitte.com/au

Deloitte and Amazon Web Services (AWS) Powerful. Proven. Possible.   Bring the future of cloud to your enterprise When done right, cloud adoption can increase your speed to innovate, enable cloud security controls to protect your assets, and offer transformative opportunities for your business. Whether you are interested in leveraging AWS... Read More

Probe Group
Website: https://probegroup.com.au/

PROBE. The NEXT Generation BPO. We provide outsourced sales, service and collections; back office processing; and field services. Human and automated conversations for today; and we’re developing solutions that will serve and solve future needs and challenges; we synergise with our clients for greater potency; we use ideas to power... Read More

Website: https://freshdesk.com/

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support.Our flagship product, Freshdesk, equips organisations with the tools they need... Read More

Premier Technologies
Website: http://www.premiercontactpoint.com

Every day, Premier Technologies is trusted by over 30,000 organisations in Australia and Overseas to facilitate mission critical customer interactions.With a passion for improving customer outcomes and the technology that drives them, Premier is a market leader in cloud based customer contact, self service and secure payments technologies. Over the... Read More

LimeBridge Australia
Website: http://www.limebridge.com.au

LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. With any of our transformation programs your company sales or service offering will be reporting higher levels of customer satisfaction or transformed sales results for 20% less cost within months – without investing in... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire, retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in... Read More

Website: https://www.weployapp.com/

Weploy is the fastest hiring platform for Customer Service. Matching and placing pre-qualified contact centre staff with businesses faster than traditional recruitment agencies. Weploy can help your team scale, within minutes by tapping into a pre-vetted ready-to-place pool of talent.  Read More

Website: http://www.zendesk.com

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.Zendesk was built upon a simple idea: Make... Read More

Website: https://www.daisee.com/

Launched in 2018, Daisee is next-generation speech and sentiment analytics software for contact centres. It enables you to see far beyond words alone and show you the underlying emotion hidden deep within your calls - what your customers are really saying, thinking, and feeling. Daisee empowers your people with knowledge... Read More

Website: https://cognigy.com/

Companies need intelligent, integrated support services that can both automate processes efficiently and offer excellent user experiences. Conversational automation is the most intelligent and intuitive way to provide this across all customer touchpoints. Cognigy is the global leading enterprise software vendor for Conversational AI. Whether On-Premises or in the cloud,... Read More

Website: https://www.intercom.com/

Intercom has built the world’s best business messenger, offering the only totally customizable messaging suite that drives growth at every stage of the lifecycle. Our mission is to make internet business personal and we help businesses grow by building better, more personal relationships with their customers. Intercom powers 500 million... Read More

Website: https://khoros.com/

Khoros formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and... Read More

Tech Mahindra
Website: https://www.techmahindra.com/

Connectivity is altering the world around us and at the heart of it is technology evolution.This change is driven by Digital Interfaces, Internet of Things, Mobility, Analytics, Cloud, Security and Social Media. It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy... Read More

Website: https://callminer.com/

CallMiner is a proud provider of post-contact and real-time multi-channel speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry and with years of industry leadership and over 2 billion hours of conversations mined, continues to lead the industry providing exceptional... Read More

Cognitive View
Website: https://cognitiveview.com/

Cognitive View is a voice analytic solution that identifies conduct related risk and automates the compliance monitoring processes. It provides actionable insights necessary to understand customer experience and agent performance in a contact center. We have been voted for REGTECH 100 - the most innovative solution providers addressing the challenges... Read More

Springfield City Group
Website: https://www.greaterspringfield.com.au/us/springfield-city-group/

Springfield City Group is the master developer of Greater Springfield and has been instrumental to the master planned community’s outstanding success. Our vision for Greater Springfield is driven by innovation. We are also conscious of making a lasting and positive contribution to both Greater Springfield and the broader South East... Read More

Coffee Cart Sponsor

Website: http://www.phonestat.com/

Phonestat is a cloud solution that analyses every call that a customer has made to measure the quality of their overall experience. Managers are notified via email when a phone call receives a poor rating and can access powerful drill-down reports to find valuable insights. Using our powerful search engine... Read More

Exhibition Partners

Website: http://www.sap.com/digital-interconnect

SAP Digital Interconnect provides cloud-based engagement services to connect the “last mile” between enterprises and their SAP solutions and other applications, customers, employees, and things. SAP operates one of the world’s largest, most reliable digital communications networks, reaching 7.3 billion mobile subscribers on over 1,000 operators in more than 220... Read More

Website: https://www.panviva.com/

Panviva is a global software company, with a team obsessed with solving complex problems. Our goal is to create seamless customer and employee experience through the power of knowledge. In fact, we deliver 427,000 Knowledge Nuggets every day to our customers! That’s 427,000 times every day we help our customers... Read More

Website: www.knosys.it

Knosys is the Australian/Asia Pacific Knowledge Management solution provider that empowers employees to dramatically improve customer experiences and the efficiency and productivity of your organisation. Our omnichannel platform, KIQ Cloud, is the single source of truth that unifies your teams and pushes the right answers through your chosen channels exactly... Read More

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is a global business outsourcer providing a suite of contact center and back office services for clients across many industries including telecommunications, banking and financial services, insurance, technology, education and retail. With a strong focus on culture, Acquire has built a team that is passionate about service excellence... Read More

Zoho Corporation
Website: http://www.zoho.com

With 45+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world's most prolific software companies. Zoho is privately held and profitable with more than 8,000 employees. Zoho... Read More

Website: www.livepro.com

livepro are experts in Customer Experience Knowledge Management and have provided their feature-rich yet easy to use solution to customer service in all major industries since 2001.livepro focuses on delivering answers to agents - not long complex documents. This is made possible by livepro’s powerful features like search and easy... Read More

Auraya Systems
Website: www.aurayasystems.com

Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages. Auraya develops ArmorVox™, the next-gen AI voice biometric engine, which delivers easy to use yet highly secure voice authentication and... Read More

Noble Systems
Website: http://www.noblesystems.com

Noble Systems is a global leader in customer communications, providing innovative solutions for Unified Contact Centre solutions, Workforce Management and Speech Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble offers... Read More

Website: http://www.1300australia.com.au

CallN was founded 6 years ago and now operates in 13 countries with our primary focus in Australia where we are based. It provides Contact Centre QA automation and CX Management for all voice-based interactions. CallN works seamlessly with dozens of VoIP telephony systems and receive rave reviews from our... Read More

Website: https://www.copc.com/

COPC Inc. advises leading brands throughout the world to deliver strategy, program development, and implementation services to improve operations that support the customer experience. COPC Inc. helps companies increase sales, improve customer satisfaction, and build brand loyalty by addressing root causes of customer issues and better managing complex customer journeys.... Read More

Website: https://www.nuance.com/en-au/

Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that can understand, analyse and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance... Read More

Recruitment Partner

DFP Recruitment
Website: http://www.dfp.com.au

DFP Recruitment Services is one of Australia’s leading recruitment companies operating across both the private commercial and public sector. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment... Read More

Lanyard Sponsor

Website: www.datacom.com.au

Datacom works with organisations and communities around the world to solve their biggest challenges, imagine new possibilities, and move to a better place by connecting people and technology. With more than 6,300 people working across Australia, New Zealand, Asia, Europe and the Americas, Datacom is truly world-class in capability, and... Read More

Lectern Sponsor

Veridian Solutions
Website: http://www.veridian.com.au

Veridian Solutions are Australia’s most experienced Omnichannel Cloud Contact Centre ‘as-a-Service’ Solution Provider. A Genesys PureEngage ANZ ‘Partner of the Year’ recipient, our value proposition focuses on driving effective Customer Engagement through integrating solutions at both a technical and operational level. Our business model is built on the values of... Read More