IPSCAPE - Creating Customer Experiences for the AI-Era
IPSCAPE is an Australian cloud contact centre and Agentic AI technology provider. Established in 2005, IPSCAPE delivers omnichannel communications, intelligent IVR, outbound dialling, automation and seamless integration with business systems to improve customer experiences and operational performance. AI SCAPE is our agentic AI solution that moves beyond answering calls - completing tasks and resolving customer needs. AI SCAPE works with any telephony solution, automating high-volume interactions across voice enabling seamless escalation to human agents when needed with a 'warm transfer'. Australian-hosted on Microsoft Azure with all data and AI processed and stored on-shore. Together, IPSCAPE and AI SCAPE provides technology that enables organisation to combine human expertise with intelligent Agentic AI automation to reduce costs, scale service delivery and deliver more connected, efficient and personalised customer experiences.