26 - 28 February, 2020 | Gold Coast

Customer Contact Week Australia 2020 Blog

10 Skills All Great Contact Center Leaders Need

By: CCWAU Team

An organization can embrace a vision of customer centricity. It can hire talented customer service representatives.  It can invest in a plethora of innovative tools and technologies.

These positive qualities are for naught, however, if the organization does not have great leadership.

We've identified the 10 skills all great contact center leaders need. Highlighted are the qualities that help distinguish true contact center leaders from mere managers.