18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
The CCW Experience: Where the Future of Customer Contact Comes to Life
Welcome to Customer Contact Week Australia & New Zealand (CCW ANZ 2026) - the region’s leading customer contact conference and the ultimate gathering for CX leaders, contact centre innovators, and service transformation professionals.
Taking place 18–19 March 2026 at Royal Randwick Racecourse, Sydney, CCW ANZ brings together over 200 customer contact and CX professionals for two unforgettable days of learning, innovation, and collaboration.
Taking place 18–19 March 2026 at Royal Randwick Racecourse, Sydney, CCW ANZ brings together over 200 customer contact and CX professionals for two unforgettable days of learning, innovation, and collaboration.
Download the CCW Event Guide
Why Attend the Customer Contact Conference 2026
The Customer Contact Week Australia 2026 experience goes beyond presentations - it’s where the future of CX and contact centres is shaped.
Whether you’re driving digital transformation, managing AI in customer service, or leading large-scale CX automation projects, CCW ANZ is the platform where strategy meets execution.
This year’s theme, “The Future of Contact: Seamless, Intelligent, Deeply Human,” captures the evolution of the modern contact centre - from operational hub to strategic business driver.
What Makes CCW ANZ 2026 Unmissable
Discover how to leverage AI and automation to empower employees, enhance efficiency, and drive meaningful value—not just tick boxes.
Australia’s #1 Customer Service Conference
Gain practical insights from 70+ senior industry speakers representing leading brands from financial services, government, retail, utilities, and technology sectors.
CX Innovation and Automation in Action
See how leaders are leveraging AI in customer service, contact centre automation, and digital service transformation to deliver intelligent, scalable, and empathetic customer experiences.
Customer Contact Leaders Summit
Join an exclusive forum where CX directors, heads of contact centres, and customer experience innovators explore the biggest challenges and opportunities driving transformation in 2026.
Technology Showcase and Solution Expo
Discover the latest in customer service technology, AI in CX, and contact centre innovation — from automation tools and analytics platforms to workforce management and cloud solutions.
Real-World Case Studies
Hear from CX pioneers leading successful call centre innovation, customer engagement transformation, and digital-first customer service strategies.
Explore the Future of Contact Centres
From AI in call centres to CX workforce innovation, CCW ANZ 2026 delivers actionable insights and real-world takeaways that empower teams to perform smarter, faster, and more human.
Connect with CX leaders across Australia and New Zealand as they redefine customer engagement, explore automation, and build trust through empathy and intelligence.
Connect with CX leaders across Australia and New Zealand as they redefine customer engagement, explore automation, and build trust through empathy and intelligence.
