Evolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence 

In 2021 we’re revolutionising customer contact and spinning everything we once knew on its head!

2020 proved no matter the challenges the contact centre community faced, when push came to shove they were able to step up and adapt to disruptive times. Now the community is spearheading its next big challenge: finding new ways to drive digital advancements to meet ROI and true customer excellence.

Back in our much-loved home of The Star, Gold Coast, we’re bringing the full customer community back in-person – this includes contact centres, digital teams, CX and operation leads! It is here we’ll celebrate the successes of the past year and have in-depth, profound conversations on the future of customer contact and channel management.

Join us as we discuss where we need to go in order to become the ultimate customer hub for today and tomorrow!

2021 Advisory Board

CCW Excellence Awards

The CCW Excellence Awards is back! With 8 new award categories to highlight the accomplishments of the customer contact community, register for our awards and tell us your company story to be in the running to win! Applications are open until 27 August 2021.


CCW Australia & New Zealand is the leading contact centre event in the southern hemisphere and home to the customer contact community. Enquire today to learn if your solution is a right fit for our audience and the ways you can get involved!

Can't Attend in Person?

CCW Australia & New Zealand recognise that alongside our changing landscape and with the disruption of COVID-19, not everyone might feel comfortable attending in-person events just yet. If you can’t attend in-person but still want to consume the content, no worries! Enquire today on our virtual-only conference packages.