50+

REVOLUTIONARY
SPEAKERS

35+

hours cutting
 edge content

22+

interactive
sessions

5

black mirror
disruption clinics

Reimagining The Future of Customer Contact Strategies in the Post Pandemic Era 

Transform your Contact Centre journey from collision to innovation

CCW Disrupt will be the innovation event of 2021, guiding you in developing a customer contact strategy flexible enough to handle any wave of disruption
. Benchmark against leading organisations that have successfully pivoted their customer strategy and navigated operational change so you too can become innovators shaping customer contact.

Join us and attend in the format of your choice! With over 50 revolutionary speakers and the ability to attend either in-person or virtually, CCW Disrupt will change the game of everything you once knew about customer contact!

RESET, REFLECT & REDEFINE @ #CCWDisrupt

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Sean Hall, Co-Founder, ENERGX

Join motivational keynote and CCW Disrupt headliner Sean Hall as he delivers a session on the practical steps you can take to be a powerful force for change in your business.

Avoid burnout as leaders and drive your teams to be the employees spearheading customer contact!

Benchmark Against 50+ Industry Leaders

speaker name

Stephen Dargan

Head of Contact Centres

Bankwest

speaker name

Sarah Clark

Managing Director

Intrepid Travel

speaker name

Colin Crowley

Vice President of CustomerExperience

Freshly (USA)

speaker name

Tommy Tziris

Global Head of Contact Centres

Optus

speaker name

Slade Sherman

Chief Customer Officer

iSelect

speaker name

Sandy McIntosh

General Manager of Member Service Delivery

RACV

Testimonals

Driving The Future Workforce

Join us as we discuss the future workforce with industry leaders today and where we envision our people, process and technology moving forward.

Resilient, Disruption-Proof Frameworks

If 2020 taught us anything, we are nothing without a resilient operating strategy. Learn new ways to create the ultimate operating environment that is flexible yet durable enough to withstand any level of disruption!

The Journey To Experience Centres

Without our customers, we are nothing. Come together and discuss how we can shift experiences and have our customers spearhead change, no matter the times!

UNFORGETTABLE EXPERIENCES