THE HOME OF CUSTOMER CONTACT IN Australia & NZ

CCW Disrupt will be the innovation event of 2021, which will guide you in developing a customer contact strategy flexible enough to handle any wave of disruption.
Adapt your Future Workforce and Drive Resilient, Disruption-Proof Ways of Working so you can lead your organisation to the next frontier of customer contact. We’ll be bringing together the leading organisations that have successfully pivoted their customer strategy and navigated operational change to become the innovators shaping customer contact.

Join us and attend in the format of your choice! With over 50 revolutionary speakers and the ability to attend either in-person or virtually, CCW Disrupt will change the game and everything you once knew about customer contact!

INTERACTIVE. VIRTUAL. YOU DECIDE.

50+

REVOLUTIONARY SPEAKERS

35+

HOURS CUTTING EDGE CONTENT

22+

INTERACTIVE SESSIONS

5

BLACK MIRROR DISRUPTION CLINICS

Insights from Chief Customer Officers

Lawrence Mitchell


Steven Bailey


Lee Scales


Inspirational Speakers

CCW 2020 Topics & Themes

People and Culture

  • Going from EX to CX : The Steps for Engaged, Authentic Contact Centre Agents that hits the X factor for employees and customers
  • Flexible Working – the secret to Increased Agent Productivity?
  • Reimagining Workspaces and Environment – the Future of Work

Technology
Innovation

  • The Human Face of Digital: How to Retain your Brand Identity and Connection
  • The Digital Integration Problem: Incorporate All Your Customer Data Across Your Digital Touch Points
  • Unveiling New Self-Service Platforms such as Virtual Agents and Live Chat

Process Excellence

  • Migrating to CX: The Role of Agile in Driving Change and Service Strategies
  • Finding the Right Operating Model: Determine the Right Operational Strategy for your Customer Contact Hub
  • Unveiling New KPIs and Measurement Models to drive Customer Outcomes

CCW Exec Club:
Innovation Talks

  • Future-proof your CX Differentiator: Evolve your Customer Experience Delivery to Stay Relevant & Innovative
  • Unleashing Customer Data and Advanced Analytics to Drive Customer Relationships
  • Operational efficiency Vs. Intelligent Customer Service: The role of AI & Automation

Unforgettable Experiences..

What Past Attendees Are Saying