The Customer Contact Week (CCW) ANZ 2026 agenda is currently in development and will be launched soon as we prepare for our next event in Sydney, 18–19 March 2026 at Royal Randwick Racecourse.

In the meantime, download the 2025 CCW ANZ Event Guide to explore why this is the leading customer contact and customer experience event in Australia and New Zealand. Inside the 2025 guide, you’ll find:

• A line-up of industry leaders sharing proven customer experience strategies
• The most relevant topics driving customer contact transformation
• A packed, three-day agenda filled with actionable insights
• Success stories and highlights from past CCW attendees
• Details on the prestigious CCW Excellence Awards

By downloading the 2025 event guide, you’ll gain a clear view of the CCW experience and see why senior CX, contact centre, and digital service leaders from across ANZ attend year after year.

Stay tuned - the 2026 CCW ANZ agenda in Sydney will be released in the coming months. Download the 2025 CCW Event Guide today and start planning your customer experience strategy.