Connect with 50+ Expert Speakers

Slade Sherman
Slade Sherman
Chief Experience Officer
iSelect
Susie Wong
Susie Wong
Chief Digital & Marketing Officer
Fuji Xerox (SNG)
Sharron Bottica
Sharron Bottica
Chief Customer Officer
AIA
Malcolm Angell
Malcolm Angell
Head of Contact Centres
LGIA
Emily Bayford
Emily Bayford
Contact Centre Channel Manager
Australian Super
Stephen Dargan
Stephen Dargan
Head of Contact Centres
Bankwest
Jerry Campbell
Jerry Campbell
Senior Customer Experience Lead
7-11 (USA)
Anastasia Zdoroviak
Anastasia Zdoroviak
Voice of the Customer Lead
DoorDash (USA)
Sarah Clark
Sarah Clark
Managing Director
Intrepid Travel
Olga Quiros
Olga Quiros
Director Global Customer Operations
Expedia Group (SNG)
Richard Spencer
Richard Spencer
Chief Customer Experience Officer
Business Australia
Marc Bindlchner
Marc Bindlchner
Head of Customer Service
Koala
Colin Crowley
Colin Crowley
Vice President of Customer Experience
Freshly (USA)
Kshira Saagar
Kshira Saagar
Group Director Data Science and Analytics
Global Fashion Group
Emily Stewart
Emily Stewart
Head of CRM & Loyalty
Canva
Joan Brierley
Joan Brierley
Director Service Delivery Driver and Vehicle Service
Department of Transport WA
Skye Nicholls
Skye Nicholls
General Manager Operations & Transformation
Canon Australia
Christopher Butterworth
Christopher Butterworth
Author & Speaker
BCP Advisory
Paul Claassens
Paul Claassens
Head of Contact Centres
ING
Daniel Cooper
Daniel Cooper
Channel Lead – Customer Services
Spark NZ
Sandy McIntosh
Sandy McIntosh
General Manager of Member Service Delivery
RACV
Tommy Tziris
Tommy Tziris
Global Head of Contact Centres
Optus
Bron Dodd
Bron Dodd
Senior Delivery Lead – Strategy and Customer Experience
CoatesHire
Jean-Pierre Doherty-Bigara
Jean-Pierre Doherty-Bigara
Customer Experience Manager
TNT Australasia
Chris Douglas
Chris Douglas
Director Member Services
Accor Plus
Michael Dyson
Michael Dyson
Head of Capability and Experience Design
NBN Co
Andrea Hodson
Andrea Hodson
Meaningful Experience Service Manager
Australia Post
Tanya Eglinton
Tanya Eglinton
Head of Everyday Banking
ANZ Australia
Karen Wynn
Karen Wynn
General Manager Member Strategy and Experience
RACQ
Tristan Fardy
Tristan Fardy
Customer Experience Manager
Volkswagen
Alberto Fernandez
Alberto Fernandez
CX Insights Principal
Latitude Financial Services
Kylie Green
Kylie Green
Corporate CX Coordinator
Logan City Council
Sean Hall
Sean Hall
CEO and Founder
Energx
Rachel Hamlen
Rachel Hamlen
Head of Customer Experience
FairVine Super
Belinda Louizou
Belinda Louizou
Head of Contact Centres
86 400
Adrian Marr
Adrian Marr
National Sales Development Manager
Laminex
Craig Mendel
Craig Mendel
Head of Customer Success and Support
Tyro
Mattie Minas
Mattie Minas
General Manager of Contact Centres
Spotless Group
Steve Mitchinson
Steve Mitchinson
Chief Customer Officer
Department of Transport
Matthew Penman
Matthew Penman
General Manager Customer Service
Auto & General
Sarina Pratley
Sarina Pratley
General Manager of Contact Centres
ANZ Bank (NZ)
Rich Rose
Rich Rose
Director of Customer Service
Fairfax
Vince Santamaria
Vince Santamaria
Contact Centre Manager
Allianz
Natalie Screen
Natalie Screen
General Manager Customer Success
Xero
Jennifer Shailer
Jennifer Shailer
Head of Customer Experience
Red Cross Australia
Jason Smith
Jason Smith
Director Customer Service
Foxtel
JIN WAN
JIN WAN
Customer Experience Lead
NZ Post