Meet Our CCW Speakers

Meet The Voices Of CCWinter 2025:

Vicky Allen
Vicky Allen
Head of Supporter Experience & Retail Operations
World Vision Australia
Jonathan Barouch
Jonathan Barouch
General Manager of Contact Centres
Zendesk
Cuong Chi
Cuong Chi
Contact Centre Manager
Wilson Parking
Sue Coe
Sue Coe
Head of Operations
RedHealth Independent Medical Assessments
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
Sara Elmstrom
Sara Elmstrom
Chief Executive Officer
CXO2
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care
QuiteLike & Swaggle, Coles Group
Kahlil Gray
Kahlil Gray
Workforce Planning & Analytics Manager, Customer Engagement, Retail Markets
Alinta Energy
Claudia Grinzi
Claudia Grinzi
Head of Member Services
Flybuys
Duncan Guy
Duncan Guy
Chief Executive Officer
SensesWA
Jen Harding
Jen Harding
General Manager Engagement Education and Advice
HESTA
Andy Hitchen
Andy Hitchen
Customer Operations & Provider Solutions Hub Lead
Medibank
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
David Honour
David Honour
Acting Enquiries Manager,
Holmesglen
Luke Hutchinson
Luke Hutchinson
Student Experience Director
TAFE SA
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
Sarvesh Jerath
Sarvesh Jerath
COO
Data GMZ
Netna Johnstone
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Vanessa Kraut
Vanessa Kraut
Customer Experience Lead
Bega Group
Deanne Martin
Deanne Martin
Head Of Customer Service
SEEK
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service
APT Travel Group
Richard Minta
Richard Minta
Senior Manager: Solutions Consulting
Sprinklr
Renee Moore
Renee Moore
Customer Contact Director
Bega Cheese Limited
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Deepa Nair
Deepa Nair
Trainer - Customer Service & systems Student Recruitment,
Holmesglen
Anthony Nguyen
Anthony Nguyen
Senior Manager: Platform & Enablement
Great Southern Bank
Megan Papadopoulos
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Peter Perla
Peter Perla
General Manager - Customer Operations
SUPA: Smart Urban Properties Australia
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Damian Purvis
Damian Purvis
Customer Service Team Lead
Meridian Energy
Kunal Rahalkar
Kunal Rahalkar
CEO
Data GMZ
Harold Rey P. Ladaran
Harold Rey P. Ladaran
Chief Executive Officer
Splace BPO
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Angela Stacy
Angela Stacy
Insights
Yarra Valley Water
David Vincent
David Vincent
Partner
CXO2
Crystal Whitton
Crystal Whitton
Head of Virtual Customer Support
Medibank
Song Yeap
Song Yeap
Customer Channels Lead
Barwon Water
Jayden Zullo
Jayden Zullo
Head of Solutions Engineering, ANZ
Dialpad
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC

VIEW THE FULL AGENDA TO SEE WHAT THEY ARE PRESENTING ON!


Customer Contact Week Australia and NZ - 2025 Event Guide

Celebrate a Decade of CX Transformation with us at the STAR on the Gold Coast from 4-6 March 2025:Download the 2025 Customer Contact Week (CCW) ANZ Event Guide! What's inside the guide:A star-studded line-up of industry titans sharing their secrets to C ...

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