25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD

Meet the Speakers

Advisory Board


Sarina Pratley
Sarina Pratley
GM Contact Centres
ANZ, NZ
Antoine Casgrain
Antoine Casgrain
General Manager of National Contact Centre
KINCARE
Mark Baylis
Mark Baylis
Vice President Customer Service and Digital Customer Engagement
Optus
Luciana Andriani
Luciana Andriani
Group Manager, Monash Connect
Monash University
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
AirAsia

Speakers


Sue Ferguson
Sue Ferguson
Director Contact Centres
Service NSW
Vicki Wood
Vicki Wood
Head of Delivery
Commonwealth Bank of Australia
Tim Roberts
Tim Roberts
Director Customer Innovation
Westpac
Chris Barnes
Chris Barnes
Head of Consumer Service
National Australia Bank
Steve Mitchinson
Steve Mitchinson
Chief Customer Officer
Dept Finance (panel, IDG)
Paul Classens
Paul Classens
Head of Contact Centres
ING (panel)
Ray Apple
Ray Apple
Executive Vice President Contact Centres, Customer Experience and Operational Technology
Wells Fargo
David Daley
David Daley
General Manager Member Engagement
ESS Super
Belinda Loizou
Belinda Loizou
Head of Contact Centre
86400 Bank