Meet Our CCW Speakers

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia

2026 Expert Speaker Line-Up

Leonna Sanderson
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Equifax ANZ
Daniel Tollenaere
Daniel Tollenaere
Chief Operating Officer
Story House Early Learning
Story House Early Learning
Rebecca Pacey
Rebecca Pacey
Chief People & Transformation Officer
Infinite Care
Infinite Care
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA
Cara Pring
Cara Pring
Digital and Customer Experience Director
Winc Australia
Winc Australia
Taimoor Khan
Taimoor Khan
Director, Customer Experience
Mad Paws
Mad Paws
Telena Thompson
Telena Thompson
Associate Director Student Experience
University of the Sunshine Coast
University of the Sunshine Coast
Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
ATO
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Bryan Middleton
Bryan Middleton
General Manager Of Outstanding Customer Experience
Contact Energy Ltd
Contact Energy Ltd
Helen Crossan
Helen Crossan
General Manager of Member Services
Australian Retirement Trust
Australian Retirement Trust
Kim Phillips
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Tyro
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Meridian Energy
Melissa Sutton
Melissa Sutton
Head of Customer Experience Centres
Allianz
Allianz
Renee Moore
Renee Moore
Head of Customer Service
Bega Group
Bega Group
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Greg Hodge
Greg Hodge
Head of Customer Connect
Johns Lyng Group
Johns Lyng Group
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Megaport
Sue Coe
Sue Coe
Client Services Manager
Red Health
Red Health
Craig Mendel
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Uniting
Sarah Dale
Sarah Dale
Retail Growth & Planning Manager
BCU Bank
Brooke McKenzie
Brooke McKenzie
Service Center Manager
NTI - National Transport Insurance
NTI - National Transport Insurance
Roy Hazelwood
Roy Hazelwood
Customer Contact Centre Manager
Anglicare Sydney
Anglicare Sydney
Hana Hellou
Hana Hellou
Customer Support Manager
Primo Foods
Primo Foods
Vivienne Manapsal
Vivienne Manapsal
Customer Experience Manager
Royal Canin
Royal Canin
Amy-Lauren Saad
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Cleanaway Waste Management
Andrew Cass
Andrew Cass
Executive Manager - Customer Solutions
Australian Unity
Australian Unity
Cherie Cameron
Cherie Cameron
Workforce Optimisation Head
RACV
RACV
Damian Purvis
Damian Purvis
Customer Service Lead
Meridian Energy
MD Kabir
MD Kabir
Group Customer Experience Manager
Sutton Tools
Sutton Tools
Lisa Nassif
Lisa Nassif
Contact Centre Manager - Sales
nib health funds
nib health funds
Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
Vetasses
Vetasses
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Vanessa Lyngsted
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Social Futures
Jacky Karam
Jacky Karam
Contact Centre Manager
P&N Bank
P&N Bank
Jay Norman
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Century Yuasa Batteries
Eleni Miller
Eleni Miller
General Manager of Customer Service and Business Support
APT Travel Group
APT Travel Group
Kristina Pushik
Kristina Pushik
Contact Center Manager
Bingo Industries
Bingo Industries

GOVCC Speakers

Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
ATO
Rod Netterfield
Rod Netterfield
Director, National Contact Centre Operations
National Disability Insurance Scheme (NDIS)
National Disability Insurance Scheme (NDIS)
Brian Lee
Brian Lee
Principal Solution Architect, Digital Identity and Verifiable Credentials progra
Services NSW
Services NSW
Kayelle Drinkwater
Kayelle Drinkwater
Chief Data Officer
Department of Social Service
Department of Social Service
Chirag Lodhia
Chirag Lodhia
Director - Digital Health Training & Adoption, Contact Centre
Monash Health
Monash Health
Carla Armanet
Carla Armanet
Executive Director, Customer Experience & Engagement
Metropolitan Memorial Park
Metropolitan Memorial Park
Matthew Wormald
Matthew Wormald
A/Assistant Commissioner
Fire and Rescue NSW
Fire and Rescue NSW
Anna Thomas
Anna Thomas
Customer Experience Lead
icare NSW
icare NSW
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
San Chander
San Chander
Director
Department of Customer Service
Department of Customer Service
Matt Hou
Matt Hou
Customer Engagement Team Manager
Western Sydney Local health District - Mount Druitt Hospital
Western Sydney Local health District - Mount Druitt Hospital
Sophie Uldrich
Sophie Uldrich
Snr Manager Customer Service and Operations
Transport Accident Commission
Transport Accident Commission
Catherine Veronesi
Catherine Veronesi
Customer Service Manager
City of Sydney
City of Sydney
Nandita Sharma
Nandita Sharma
Director, Ai Standards (Commonwealth)
Digital Transformation Agency
Digital Transformation Agency
Larissa Ivacheff
Larissa Ivacheff
Customer Experience and Analytics Director
Sydney Metro
Sydney Metro
Ben Thompson
Ben Thompson
Community, Culture and Customer Experience Director
Waverley Council
Waverley Council
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Lake Macquarie City Council
Scott Unwin
Associate Director - Service Delivery
Roads and Maritime Services
Roads and Maritime Services
Kate M
Principal CX/Service Design Lead
NSW Telco Authority
NSW Telco Authority

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