Meet Our CCW Speakers

2026 Expert Speaker Line-Up

Kristina Pushik
Kristina Pushik
Contact Center Manager
Bingo Industries
Bingo Industries
Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
Cara Pring
Cara Pring
Digital and Customer Experience Director
Winc Australia
Winc Australia
Sue Coe
Sue Coe
Client Services Manager
Red Health Independent Medical Assessments
Red Health Independent Medical Assessments
Craig Mendel
Craig Mendel
Head of IT Customer Experience
Uniting
Uniting
Kim Phillips
Kim Phillips
Head of Customer Operations
Tyro Payments
Tyro Payments
Eleni Miller
Eleni Miller
General Manager of Customer Service and Business Support
APT Travel Group
APT Travel Group
Amy-Lauren Saad
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Cleanaway Waste Management
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Andrew Cass
Andrew Cass
Executive Manager - Customer Solutions
Australian Unity
Australian Unity
Cherie Cameron
Cherie Cameron
Head of Workforce Optimisation
RACV
RACV
Damian Purvis
Damian Purvis
Customer Service Lead
Meridian Energy
Greg Hodge
Greg Hodge
Head of Customer Connect
Johns Lyng Group
Johns Lyng Group
MD Kabir
MD Kabir
Customer Experience Manager
Sutton Tools
Sutton Tools
Melissa Sutton
Melissa Sutton
Head of Customer Experience Centres
Allianz Australia
Allianz Australia
Daniel Tollenaere
Daniel Tollenaere
COO
Story House Early Learning
Story House Early Learning
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Lisa Nassif
Lisa Nassif
Contact Centre Manager - Sales
nib health funds
nib health funds
Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
Vetasses
Vetasses
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA
Toby Ellis
Toby Ellis
Head of Customer Service
AMP
AMP
Renee Moore
Renee Moore
Customer Contact Director
Bega Group
Bega Group
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Rebecca Pacey
Rebecca Pacey
Chief People & Transformation Officer
Infinite Care
Infinite Care
Vanessa Lyngsted
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Social Futures
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Jacky Karam
Jacky Karam
Contact Centre Manager
P&N Bank
P&N Bank
Jay Norman
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Century Yuasa Batteries
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Megaport

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