22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia

The premier ANZ platform where customer contact leaders
shape the future of service and experience.

2026 POST SHOW REPORT

SPONSOR PROSPECTUS

Matt Penman

Executive Leader - Contact Centre Operations Residential Tenancies Authority

Practitioners discuss how agentic AI is starting to reshape frontline support roles, and what that shift means for workforce planning.

• Understand what agentic AI actually changes for frontline teams

• Hear how leading centres are planning workforce roles around it

- Get an early view of the skills your team will need next

Check out the incredible speaker line-up to see who will be joining Matt.