22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Alicia George
Head of Customer Care ANZ Lifehealthcare
Conference Agenda Day 2
9:20 AM PANEL | Personalisation at Scale Without Creeping Out Your Customers
A practical discussion on the line between helpful personalisation and personalisation that makes customers uncomfortable.
• Learn where the line sits between helpful and invasive personalisation
• Get practical guardrails for personalisation at scale
• Hear real examples of personalisation done well
Check out the incredible speaker line-up to see who will be joining Alicia.
Download The Latest Agenda
