22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Gabrijela Juel
General Manager - Domain Workflow Solutions Domain
Conference Agenda Day 1
11:50 AM PANEL | The Modern Contact Centre Leader: From Cost Centre to Strategic Driver
Leaders discuss how they've repositioned the contact centre from a cost line to a recognised strategic function within their organisation.
• Learn the language and metrics that shift executive perception
• Get real examples of contact centres earning a strategic seat
• - Take home an approach for making your own case internally
Check out the incredible speaker line-up to see who will be joining Gabrijela.
Download The Latest Agenda
