Why Sponsor CCW ANZ 2027?


Sponsorship Opportunities

Put your brand at the centre of ANZ's customer contact conversation

CCW ANZ 2027 brings together contact centre, CX and digital service leaders in Sydney to tackle the questions on every leadership agenda: scaling AI, modernising legacy contact centres, protecting agents from burnout and proving value to the CFO.

Why sponsors pay attention

300+Senior Attendees
12thAnnual Edition

Boardroom briefings, curated networking and immersive activations, all tailored to your objectives. The room is built around leaders under pressure to deliver real transformation, and they're looking for the right partners to help.

2 Daysof strategic insight & networking
SydneyRoyal Randwick Racecourse



Curated Engagement, Not Just Sponsorship

We go beyond logos and booths. This is about embedding your brand into the industry's most critical conversations—through boardroom briefings, exclusive networking, hightouch experiences, and immersive activations that build trust and credibility

Access Your Market's Top Decision Makers

With limited vendor passes, be THE solution provider of 2027 showcasing your expertise to key leaders in Customer Contact. Network with Heads/Directors/Managers of Contact Centre, Service Delivery and more.

Demonstrate your Expertise and Product Excellence

Solution-oriented opportunities to engage with  decision makers who specifically want to learn how your solutions can help solve their organisational goals, including in-person and virtual brainweaves and more.

Branding and Product Positioning

We will be limiting end user passes to 2 people per organisation! This means you will gain maximum exposure and branding across more organisations than ever before. Position your brand as an industry leading solution now!



     

 





Tailored to Suit your Objectives

Whether your goal is to lead the conversation, get in front of the right accounts or stay front of mind with ANZ's contact centre and CX leaders, every format can be shaped around what you actually need.

Unrivalled access to senior decision-makers

No noise, no mass-market approach. Just intimate, high-value discussions with 300+ senior leaders shaping the future of customer contact across Australia and New Zealand.

Curated engagement, not just sponsorship

We go beyond logos and booths, embedding your brand into the industry's most critical conversations through briefings, exclusive networking and immersive activations that build trust.

Positioning where it matters

Leaders are under pressure to deliver real transformation and are looking for partners to help them navigate AI, automation, workforce evolution and the customer experience revolution.

New decade. New city. Iconic CCW.

2027 marks a bold relaunch. After a decade on the Gold Coast, CCW ANZ moves to Royal Randwick Racecourse, Sydney, as a bigger, smarter national flagship event.

Who is in the Room

Seniority and represented functions include

  • Chief Customer Officer
  • Executive General Manager Customer
  • Head of Contact Centre
  • GM Customer Operations
  • Head of Digital Experience
  • Director Customer Technology
  • Head of Customer Service
  • Head of Omnichannel
  • Director Customer Operations
  • Head of AI & Automation
  • Head of Customer Analytics
  • Head of Digital Channels
Michelle Wicky Michelle Wicky Ausmed
Ben Coughlin Ben Coughlin Qantas
Kanika Puri Kanika Puri Fast Cover

Attending Organisations Include

  • Accor
  • AGL
  • Ausmed
  • AUSTRAC
  • Australian Unity
  • Bank First
  • Bega Group
  • City of Fremantle
  • Commonwealth Superannuation Corporation
  • CompassCorp
  • CPA Australia
  • Engineering New Zealand
  • Fair Work Ombudsman
  • Fast Cover
  • Fire and Rescue NSW
  • Kulbardi
  • Lifehealthcare
  • Magentus
  • NTI – National Transport Insurance
  • O'Brien Glass Industries
  • Origin Energy
  • P&N Bank
  • Qantas
  • Residential Tenancies Authority
  • Samsung
  • Super Retail Group
  • Westfund Health Insurance
  • Wollongong City Council
  • Woolworths Group
  • + many more