22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Leon Liveris
Head of Customer Operations (Contact Centre & Claims) CompasscorpConference Agenda Day 1
11:50 AM KEYNOTE PRESENTATION | Generative AI in the Contact Centre: Separating Signal from Hype
A grounded look at where generative AI is genuinely changing contact centre outcomes today, and where the claims are running ahead of the evidence.
• Get a clear-eyed view of what generative AI can reliably do today
• Learn the questions to ask vendors to cut through inflated claims
• - Identify one realistic generative AI use case for your own centre
Check out the incredible speaker line-up to see who will be joining Leon.
Download The Latest Agenda
