Mark Horwood

Mark Horwood

Chief Executive Officer Captivate Connect
Mark Horwood

Conference Agenda Day 1

3:40 PM Your AI rollout won’t fail for technical reasons

  • Your biggest AI hurdle is already on your payroll
  • IVR or AI: when the proven option is still the right answer
  • Do your callers hate AI, or waiting for you?

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda