22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Kanika Puri
Chief Operating Officer Fast Cover
Conference Agenda Day 1
8:50 AM KEYNOTE PANEL | The Automation Imperative: Where Contact Centres Win or Lose in 2027
A senior panel unpacks where automation investment is genuinely paying off versus quietly failing. Grounded in real deployment data
• See which automation bets are delivering measurable ROI right now
• Learn the early warning signs of an automation project heading for failure
• Take home a simple framework to evaluate your own automation roadmap
Check out the incredible speaker line-up to see who will be joining Kanika.
Download The Latest Agenda
