22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Syed Ahmed
Head of Customer Operations - Contact Centres P&N Bank
Conference Agenda Day 1
11:50 AM PANEL | Build vs Buy: Getting CX and IT to Agree
CX and IT leaders discuss how they actually reach build-versus-buy decisions together, where priorities clash, and what it takes to land on a decision both functions can commit to.
• Get a joint framework for the build-versus-buy decision, not just an IT-only view
• Learn where CX and IT priorities typically clash, and how to resolve it
• Hear real examples of decisions that worked once both sides were genuinely aligned
Check out the incredible speaker line-up to see who will be joining Syed.
Download The Latest Agenda
