18-19 March 2026 |
CCW 2026 has multiple tracks and concurrent sessions – and you can’t attend them all! Elevate your contact centre strategies by sending a team member to each session, to get targeted insights and learnings that can deliver real transformation to your operations.
By sending a group you are more likely to meet the key people you want and gain more insights into the strategies and solutions that will elevate your operations and customer service. With focused networking activities, make the most of your time to meet the customer contact community.
This year’s Summit is designed to be attended in groups, with highly interactive sessions and tailored networking sessions to maximise learning, accelerate personal and professional growth and expand networks. Make the most out of time away from the office – explore different sessions and reconvene to share insights and takeaways!
Gather your team for an iconic Aussie adventure – Sydney! Immerse yourselves in the vibrant city atmosphere, savour world-class cuisine, and take in all the culture, sights, and entertainment this harbour city has to offer. There is no better place to bring your team together to enhance collaboration, celebrate achievements, and create unforgettable memories.