Give your Contact Centre team the recognition it deserves!

The CCW Excellence Awards is back! With 8 new award categories to highlight the accomplishments of the customer contact community, register for our awards and tell us your company story to be in the running to win! Applications are open until 27 August 2021.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, it also positions you and your organisation as thought leaders in the region.

If your team has gone above and beyond in the pursuit of Contact Centre Excellence, apply for the following awards to reward your colleagues.

Exclusive Awards Sponsorship Opportunity Available! Contact sponsorbranding@iqpc.com.au to enquire.



Award Categories:

Enjoy a night filled with entertainment drinks and dinner exclusively included with your conference ticket!* t the end of the workshop day, attendees will enjoy drinks and canapés, followed by a dinner and entertainment to celebrate the Customer Contact Excellence Awards.


How to Apply:

Simply download the application forms below and email your completed forms to customercontactweek@iqpc.com.au to apply.

Don't forget to provide us with your contact details so we can get in touch, and photos of your happy Contact Centre team at work #CCWeekAU! Submissions close Friday, 27 August 2021.

*Agent of the Year Award 2021

This category celebrates contact centre agents that have gone above and beyond over the past year to support their customers and their organisation.

*Agent Onboarding and Retention 2021

This category celebrates organisations that have developed a succinct and effective onboarding and retention program within their employees

*Best in Channel Management 2021

This category celebrates the digital delivery and effective channel management across the organisation. Also looking at how businesses have utilised self-service to improve the overall customer experience.

*Best in Customer Experience 2021

This category celebrates the teams that have prioritised customer loyalty and retention over the past year. Looking at the key engagement and marketing strategies that have improved customer opinion and overall metrics

*Contact Centre of the Year 2021

This category celebrates the best in customer contact. Looking at the overall contact centre and how the department has become a key and effective channel for the broader business

*Employee Well-being Program 2021 
This category celebrates the organisation that is leading by example in their people and employee wellbeing. Also looking at the strategies they implemented to ensure the mental health of their teams were maintained throughout the COVID-19 pandemic.

*NEW Employee Well-being Program 2021 This category celebrates the organisation that is leading by example in their people and employee wellbeing. Also looking at the strategies they implemented to ensure the mental health of their teams were maintained throughout the COVID-19 pandemic.

*Leader of the Year Award 2021

This category celebrates the contact centre leader who has demonstrated values such as empathy and effective leadership over the last 12 months.

*Resilience and Crisis Management Award 2021

This category celebrates the contact centres that have developed an effective BCP that demonstrates effective crisis management in the wake of increasing change.

Complimentary attendance to the Awards Ceremony and Dinner are included with your ticket to the Summit.*


The above categories will be judged by the expert advisory board members and winners will be revealed at the Awards Ceremony that evening.

Questions?

If you have any questions or would like to find out more about the Awards, please email us at customercontactweek@iqpc.com.au.

Sponsor the Excellence Awards Evening!

Email sponsorbranding@iqpc.com.au or call +612 9229 1050 to see how you can get involved with the leading contact centre industry awards of the year.