18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
CCW EXCELLENCE AWARDS
Wednesday, 18 March 2026 | Royal Randwick Racecourse, Sydney
A Legacy Of Brilliance: Celebrating A Year of Innovation In Customer Contact!
Saddle up for an evening that celebrates the finest in customer contact. This year’s event honours the very best in the industry, where top talent and ground-breaking innovations take centre stage. As part of our prestigious global awards series, the event is a testament to excellence, drawing leaders and visionaries from across ANZ. With champagne, canapés, and an elegant atmosphere, it’s an evening that highlights the pinnacle of achievement. Be part of a night where history is made.
The awards are built on a simple vision – to celebrate achievements in customer contact across the ANZ region. With multiple categories, this year’s event is the place to showcase your proudest accomplishments – whether it’s your leadership, your teams, or your most successful projects. Now’s your chance to take the reins and show what excellence looks like.
Our 2026 judging panel features experts from across the customer contact space, looking for the most innovative solutions, dedicated teams, and exceptional customer satisfaction outcomes.
Don’t stay in the stalls – get your entries in early and be part of the running for the 2026 CCW Awards.
The awards are built on a simple vision – to celebrate achievements in customer contact across the ANZ region. With multiple categories, this year’s event is the place to showcase your proudest accomplishments – whether it’s your leadership, your teams, or your most successful projects. Now’s your chance to take the reins and show what excellence looks like.
Our 2026 judging panel features experts from across the customer contact space, looking for the most innovative solutions, dedicated teams, and exceptional customer satisfaction outcomes.
Don’t stay in the stalls – get your entries in early and be part of the running for the 2026 CCW Awards.
CCW AWARD CATEGORIES: SUBMIT YOUR ENTRIES
BEST CUSTOMER EXPERIENCE
- Please give details of the vision, innovation, and creativity at the core of customer experience delivery
- Discuss key challenges you have faced over the past year and how you have addressed these.
- What has been the resulting impact on customer experience and broader business goals? Please provide data to support.
BEST EMPLOYEE ENGAGEMENT/AGENT EXPERIENCE
- Have you introduced any initiatives around health & wellbeing/diversity & inclusion that are impacting employee experience?
- How has delivering an improved agent experience impacted business and organisational culture?
- How has the team used their vision, skills, and innovation to meet objectives and overcome challenges facing the organisation?
BEST LEARNING AND DEVELOPMENT PROGRAM
- Describe how you are supporting the learning and development of customer contact staff. Please discuss any technologies being used
- How has this support impacted your contact centres performance? Please provide data to support.
- How has the focus on learning and development impacted organisational culture and team engagement?
BEST CUSTOMER CONTACT TRANSFORMATION
- What key challenge was faced by the organisation?
- Describe your approach to the challenge including technology used, reason for choice, vision and any innovations.
- What measurable differences have you achieved in terms of customer experience and employee satisfaction as a result of efforts? Please provide data to support.
BEST GOVERNMENT CONTACT CENTER
- What was the key challenge you were facing?
- What has the result of the AI been on the contact centre? Please reference its impact on the agents and/or customer.
- What measurable imapcts have you had for customer experience.
BEST AI PROJECT
- Describe the problem you were facing in the contact centre and why you sought AI as a reason to approach it. This can be a proof of concept solution or fully scaled AI solution.
- How did you implement AI? What key challenges did you face and overcome on the journey?
- What has the result of the AI been on the contact centre? Please reference its impact on the agents and/or customer
CCW Award Process and Key Deadlines
CCW Award Process and Key Deadlines
Applications Open
The CCW Awards applications go live. Select the category or categories you want to be part of.
Applications open on 27th October 2025.
Deadline for Applications
Once they are closed, they are closed (at least until CCW 2027!) so don’t miss your opportunity to showcase your work and leadership with contact centre colleagues. Award applications due: 12th December 2025.
Finalists Announced
Once our judges have finished their deliberations, the CCW Awards Finalists will be announced and promoted to our audiences.
Finalists announced: 2nd February 2026.
CCW Awards Gala
Join us live to discover the 2026 CCW Award Winners!
Awards Ceremony: Wednesday, 18th March 2026.
