Agentic AI that works with your existing phone system, answers calls, completes business tasks and reduces operating costs — combined with intelligent queue messaging and IVR automation. Australian-owned Captivate Connect has been transforming business telephone communications for over 30 years, serving organisations across government and industry, including more than 15 Australian government departments.
Our latest innovation, Captivate Concierge, delivers intelligent inbound and outbound AI Agents that do far more than answer calls. Available 24/7, they manage appointments, respond to enquiries, qualify leads, make outbound calls and integrate with business systems to complete tasks automatically. Platform independence is our strength. Our solutions work across leading communications environments, including Genesys Cloud, NICE CXone, Zoom and other business telephone systems, allowing organisations to introduce AI without replacing their existing infrastructure. Our automated messaging solution and browser-based Kiosk enable customers to create, schedule and publish professional Music on Hold, queue messages and IVR prompts in approximately 60 seconds.
With practical AI, seamless integrations and decades of telecommunications experience, Captivate Connect helps organisations deliver better customer experiences while reducing workload and costs.