San Chander
Director Engagement, Program Governance, Executive Director and Identity for NSW Digital NSW
GovCC 2026 Day 2 Agenda: Wednesday, 19 March 2026
10:20 AM FIRESIDE CHAT | Securing Trust in the Age of Scams
With cyberattacks on the rise and scams growing more sophisticated, public trust in government platforms has never been more fragile. This session examines how security, service design, and clear communication must work hand in hand to protect citizens, maintain confidence, and deliver digital services people can rely on.
12:00 PM PANEL DISCUSSION | From Stress to Strength: Reimagining the Agent Experience
Frontline agents are navigating an era of rapid change, from rising citizen expectations to new technologies and increased workload complexity. This panel brings together leaders and practitioners to discuss innovative approaches that turn these challenges into opportunities for growth, engagement, and peak performance.
Check out the incredible speaker line-up to see who will be joining San.
Download The Latest Agenda
